At Joie de Vivre, a Hyatt brand, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Guest Experience is a highly visible role with exposure to Senior and Corporate leadership.
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Front Office Responsibilities:
This is not your typical career opportunity. This is the Hyatt Touch.
Rich with history and as bold in spirit as Charm City itself, Hotel Revival is Baltimore’s only boutique art hotel. Nestled in the heart of Baltimore’s historic Mount Vernon neighborhood and less than a mile from Penn Station, the 107-room, 14-story boutique hotel serves as a community gathering place, and contributes to the renewal of the area through a vibrant guest experience, thoughtful design, new restaurants and signature bars. The newly renovated hotel features distinctive art and stunning monument and city views. From all-local craft beer to a local art program, Hotel Revival embraces and embodies all that is Baltimore.
For us, hotels aren't simply places to sleep, they're places where dreams are born.
We encourage team members who are part of our boutique hotel group to make their mark through community service and working to save the environment.