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Director of Rooms

Posted October 20, 2020

Hotel Revival
Baltimore, MD
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About This Job

Description

At Joie de Vivre, a Hyatt brand, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Guest Experience is a highly visible role with exposure to Senior and Corporate leadership.

 

The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping,  and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts.  Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

 

 

Duties include:

 

  • Experience supervising all Rooms Departments
  • Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house.
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

 

  • Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
  • Experience developing standards and operating procedures.
  • Participate in MOD program
  • Coach and counsel employees to reflect Hyatt service standards and procedures
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

 

Front Office Responsibilities:

  • Maintain guest room inventory
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Insures proper staffing levels for customer service goals

Housekeeping Responsibilities:

  • Solid understanding of housekeeping and laundry supplies and pars
  •  Teach employees importance of, and how to greet guests and courteously solve guest requests
  •  See that inspection program is consistently maintained
  • Assure all safety and security policies and procedures are followed
  • Work closely with all other Departments
  • Inspect some rooms daily
  •  Experience purchasing linens and housekeeping supplies
  •  Current on latest housekeeping and laundry technology
  •  Work closely with vendors to assure proper pricing, delivery, and maintenance
  • Ensure OSHA and ADA policies are adhered to
  •  Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

 

This is not your typical career opportunity.  This is the Hyatt Touch.


Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  •  6 years or more of progressive hotel Rooms experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  •  At least 5 years experience in a senior role in a hotel rooms area
  • Proven leadership skills
  • Hotel/Hospitality degree an asset
  •  Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  •  Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Maintain communications with Corporate Staff
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About this Employer

Hotel Revival

101 West Monument Street
Baltimore, MD 21201

(410) 727-7101

107 Room Hotel

www.jdvhotels.com

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Our Hotel

Rich with history and as bold in spirit as Charm City itself, Hotel Revival is Baltimore’s only boutique art hotel. Nestled in the heart of Baltimore’s historic Mount Vernon neighborhood and less than a mile from Penn Station, the 107-room, 14-story boutique hotel serves as a community gathering place, and contributes to the renewal of the area through a vibrant guest experience, thoughtful design, new restaurants and signature bars. The newly renovated hotel features distinctive art and stunning monument and city views. From all-local craft beer to a local art program, Hotel Revival embraces and embodies all that is Baltimore.

Careers

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage team members who are part of our boutique hotel group to make their mark through community service and working to save the environment.