About This Job

Are you interested in working for a company that values associates, promotes a supportive environment that creates rewarding opportunities for career growth and offers a generous total compensation package?

Our company is looking for qualified individuals interested in joining our team, who are passionate about the advantages of massage therapy, providing exceptional service and care about contributing to an energetic and dynamic team.

The Spa Massage Therapist performs a unique array of treatments designed to address the primary wellness needs of our clients. Professional flexibility and broad based skills permits more variety in work ergonomics and decreases the clientele building time required for new technicians. The objective is to deliver the most therapeutically beneficial, professionally elegant and consistent body treatment available to our customers. The Spa Massage Therapist is required to adhere to the mission and values of Widewaters’ Hotels, LLC.

What you will be doing

Adequately performs signature massage, spa and wellness therapies.
Evaluates clients’ specific needs and expectations to determine the best appropriate services, products, and personal attention required to achieve satisfaction.
Interacts cooperatively with other spa team members to provide a seamless customer service experience.
Presents a warm and gracious persona for customers and co-workers.
Maintains an educational excellence and participates in all staff, team and educational meetings.
Presents an exemplary professional standard in dress, personal grooming, language and healthy lifestyle.
Practices the highest standard of sanitation and tidiness in the spa.
Actively builds repeat clientele, meets retail sales performance, and consistently records and updates all pertinent client records.
Assists in the promotion of the health and wellness benefits to clients receiving massage therapy on a regular basis; communicates various promotions to clients.
Maintain client confidentiality.
Understand that providing personal contact information for services offered at other salons is not permitted. In addition, obtaining guests personal address or contact information is not permitted.
Assists in cleaning and restocking of the facilities (therapy rooms and common areas).
Communicates to lead supervisors and managers product levels and order needs.
Ability to explain various treatment/services to guests.
Stay on time when performing services and charge accordingly for additional time/services.
Monitor your schedule throughout the day and be aware of all changes.
Thank guests after service with genuine appreciation.
Able to handle guest issues in an effective manner.

Requirements

Retail and customer service experience.
Ability to communicate satisfactorily with guests, management, and co-workers.
High School Degree or Equivalent, preferred.
A minimum of one year experience in a spa service provider role.
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
CPR certified preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersAt A Glance

Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa.

Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.

Our guests enjoy beautiful hilltop views and creative cuisine in our distinctive Horizons Restaurant and Lounge, where our passionate culinary team offers imaginative dining in a relaxed atmosphere. This Rochester Restaurant and Horizons Lounge is the place to gather with friends, and on weekends. Horizons Lounge offers live musical entertainment for your enjoyment.

Our 9-hole regulation golf course is only steps outside our door, while our full service Rochester Spa - Spa Elan, and our Rochester Health Club encourage health and wellness programs to benefit mind and body.

Whether you seek an inclusive conference site, a romantic getaway or an elegant place to celebrate that unforgettable occasion, explore our world at Woodcliff Hotel and Spa. It's the place to entertain in style, enjoy imaginative cuisine and participate in energized meetings.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:WoodclilffHotelSpa.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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