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Player Development Host

Posted March 30, 2021

Fantasy Springs Resort Casino
Indio, CA
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About This Job

Description

Develop and maintain superior relationships with guests by equal utilization of professionalism and personality.  Seek new and targeted players to inform them of the benefits of all player development programs.  Prepare, coordinate, host/administer all complementary and guest events.  Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness.  Maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests.

RESPONSIBILITIES:

  • Use computer database to identify target players.
  • Speak with players in person or on telephone to market promotions and events.
  • Walk through casino to identify registered players and prospective players.
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor comp issuance based on player performance.
  • Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company

Requirements

  • Must be 21 years of age or older.
  • High School Diploma or GED/equivalent.
  • Excellent communication skills and friendly, outgoing personality required. 
  • Must be a proven self-starter, flexible, versatile and responsible. 
  • Must be able to work all schedules, all days and all shifts. Complete flexibility is required. 
  • Prior customer service and sales experience preferred.
  • One or more years related experience and/or training, or equivalent combination of education and experience.

Work Environment:Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

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Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Fantasy Springs Resort Casino

84-245 Indio Springs Parkway
Indio, CA 92203

Telephone (760) 238-5623
Reservations (760) 342-5000

About the company

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.


Property Description

Casino:

  • 100,000-square foot casino floor
  • 2,000 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage open for the 2010 season through November
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar