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Surveillance Agent

Posted November 25, 2021

Fantasy Springs Resort Casino
Indio, CA
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About This Job


To provide for a safe, secure and enjoyable gaming experience for our guests and team members through cctv and to maintain a proactive risk management leadership style utilizing a highly trained team that will protect the owners from all forms of internal and external threats.

Essential Duties and Responsibilities include:

  • Knowledge and Game protection of all casino table games, including Blackjack, Craps, Pai Gow, 3-card and 4-card poker, Mini bac and card counting. Must pass all tests with 85% accuracy.
  • Observe all casino games (including slots, bingo) for adherence to departmental policies and procedures
  • Monitor all cash operations to include cashiers, main bank, jackpot room and chip room.
  • Safeguard all confidential information and ensure that the Surveillance Department and casino activities are not discussed with any one outside the department
  • Develop and maintain high proficiency knowledge of NIGC MICS and CBMI TICS.
  • Reports all suspicious or attempts of cheating or theft by guest or employees immediately to the Assistant Manager/Supervisor
  • Develop and maintain a thorough knowledge of any proficiency in the operation of video monitor console equipment, video retention, camera locations etc.
  • Must be able to multi task.
  • Prepare reports in a complete, factual and legible manner.
  • Ability to obtain a gaming license.
  • Inspect surveillance-recording equipment to ensure proper mode and function.
  • Review shift activity log to become familiar with on-going observations.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.


  • Must be 21 years old.
  • Must be a high school graduate or GED/equivalent.
  • Six months in the gaming industry, security, investigative work or video surveillance systems.
  • Must be PC literate with good written and verbal skills.
  • Ability to understand implications of tribal, federal and state rules and regulations.
  • Good visual accuracy and hearing.
  • Shift rotations and weekends required.

Work Environment:

Ability to sit for extended lengths of time. Environmental conditions include inside the building, primarily in confined space with reduced lighting.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Fantasy Springs Resort Casino

84-245 Indio Springs Parkway
Indio, CA 92203

Telephone (760) 238-5623
Reservations (760) 342-5000

About the company

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description


  • 100,000-square foot casino floor
  • 2,000 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play


  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas


  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage open for the 2010 season through November
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar