JOB TITLE: Houseperson

DEPARTMENT: Rooms

DIRECT REPORT: Executive Housekeeper or Housekeeping Manager

FUNCTION:

Responsible for assuring cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, assists room attendants in order to maintain WinStar World Hotel’s and the specific hotel brand standards of quality.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.

• Responsible for Stocking linen closets or housekeeping carts with amenities and supplies for room attendants, including the delivery of supplies directly to room attendants.

• Responsible for emptying room attendant carts of soiled linen and trash.

• Responsible for the removal of trash from lobby areas, offices, and public restrooms.

• Responsible for assisting in cleaning lobby areas, offices, and public restrooms.

• Responsible for cleaning and removing spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

• Responsible for using correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

• Responsible for vacuuming, sweeping and mopping hallways, stairwells, vending areas and foyers.

• Responsible for flipping mattresses and moving furniture as assigned by Supervisor.

• Responsible for assisting with the installation of cleaned or new drapes.

• Responsible for assisting with the make -up of cribs and rollaway beds, and transporting to the guest room.

• Responsible for assisting room attendants with the removal of trash and linen from guest rooms during high occupancy turnover.

• Responsible for assisting with carpet cleaning and relocation of furniture.

• Responsible for inspecting all furniture and hotel features for damage, tears, rip s and stains and report these damages to the Supervisor.

• Responsible for responding to guest questions, provide guest assistance, directions, and information as requested.

• Responsible for follow-up with Guest complaints and requests.

• Responsible for reporting suspicious persons or activities, hazardous conditions, etc. to the Executive Housekeeper, General Manager or Security.

• Responsible for ensuring that “nothing” is stored in stairwells, under stairwells and in front of Fire Exits.

• Responsible for turning over all lost and found items immediately to Supervisor.

• Adheres to established policies and procedures for Winston Hospitality, Inc.

• Practices the Winston Hospitality, Inc. Culture and ensures all cultural expectations are implemented and regularly practiced throughout the Housekeeping department.

• Responsible for providing emergency instruction or guidance for guest and employee safety in fire or other emergency situations.

• Responsible for other duties as assigned, such as assisting room attendants or lobby attendants when requested.

• Responsible for ensuring that Quality Standards are met for brand expectations.

• Responsible for developing a critical eye for detail and perfection.

• Responsible for performing “other duties” as assigned by management.

  
  

  GROOMING/UNIFORMS 

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

LICENSES OR CERTIFICATES 

• Ability to obtain any licenses or permits that may be required by law or company Regulations.

TECHNICAL EXPERIENCE:

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.

• Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

• Must have the ability to lift, stand, walk, bend, reach and move continuously to clean rooms.

• Must have knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.

• Must have the ability to comprehend and follow instructions from Supervisor.

• Must have the ability to comprehend the English language sufficient to understand and communicate information for reasons such as safety and security; for example product safety labels and emergency instructions.

• Previous janitorial experience preferred.

  
  

  PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to second hand smoke