JOB TITLE: Houseperson
DIRECT REPORT: Executive Housekeeper or Housekeeping Manager
Responsible for assuring cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, assists room attendants in order to maintain WinStar World Hotel’s and the specific hotel brand standards of quality.
Ensures complete guest satisfaction.
Responsible for Stocking linen closets or housekeeping carts with amenities and supplies for room attendants, including the delivery of supplies directly to room attendants.
Responsible for emptying room attendant carts of soiled linen and trash.
Responsible for the removal of trash from lobby areas, offices, and public restrooms.
Responsible for assisting in cleaning lobby areas, offices, and public restrooms.
Responsible for cleaning and removing spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
Responsible for using correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Responsible for vacuuming, sweeping and mopping hallways, stairwells, vending areas and foyers.
Responsible for flipping mattresses and moving furniture as assigned by Supervisor.
Responsible for assisting with the installation of cleaned or new drapes.
Responsible for assisting with the make -up of cribs and rollaway beds, and transporting to the guest room.
Responsible for assisting room attendants with the removal of trash and linen from guest rooms during high occupancy turnover.
Responsible for assisting with carpet cleaning and relocation of furniture.
Responsible for inspecting all furniture and hotel features for damage, tears, rip s and stains and report these damages to the Supervisor.
Responsible for responding to guest questions, provide guest assistance, directions, and information as requested.
Responsible for follow-up with Guest complaints and requests.
Responsible for reporting suspicious persons or activities, hazardous conditions, etc. to the Executive Housekeeper, General Manager or Security.
Responsible for ensuring that “nothing” is stored in stairwells, under stairwells and in front of Fire Exits.
Responsible for turning over all lost and found items immediately to Supervisor.
Adheres to established policies and procedures for Winston Hospitality, Inc.
Practices the Winston Hospitality, Inc. Culture and ensures all cultural expectations are implemented and regularly practiced throughout the Housekeeping department.
Responsible for providing emergency instruction or guidance for guest and employee safety in fire or other emergency situations.
Responsible for other duties as assigned, such as assisting room attendants or lobby attendants when requested.
Responsible for ensuring that Quality Standards are met for brand expectations.
Responsible for developing a critical eye for detail and perfection.
Responsible for performing “other duties” as assigned by management.
LICENSES OR CERTIFICATES
Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Must have the ability to lift, stand, walk, bend, reach and move continuously to clean rooms.
Must have knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
Must have the ability to comprehend and follow instructions from Supervisor.
Must have the ability to comprehend the English language sufficient to understand and communicate information for reasons such as safety and security; for example product safety labels and emergency instructions.
Previous janitorial experience preferred.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities. The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request. You will find several wonderful amenities: Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food. Enjoy some shopping at one of our two gift shops. Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools.
Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success.
Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership. Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.