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Night Auditor

Posted October 21, 2020

Homewood Suites by Hilton Boston Logan Airport Chelsea
Chelsea, MA
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About This Job

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area. 

GENERAL RESPONSIBILITIES:

  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
  • Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
  • Provide exceptional guest service
  • Efficiently manages the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in; confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Ensure accuracy of daily closing reports
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Communicate with Lead Audit team relating to daily closing and issues
  • Discreetly handle confidential guest information
  • Complete end of day balancing, run night audit
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls 
  • Perform other related duties as assigned

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • Excellent verbal and written communications skills
  • Excellent organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Overnight work schedule required
  • Willingness to work 7 day rotational schedule, including weekends and holidays
  • Ability to operate and/or learn to operate new computer software programs, such as property management system

compensation: 16.00

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About this Employer

Homewood Suites by Hilton Boston Logan Airport Chelsea

145 Beech Street
Chelsea, MA 02150

+1-617-6609110

152 Room All Suite

homewoodsuites3.hilton.com

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About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

For more information about our company, please visit our website at www.colwenhotels.com.

About the hotel

At Homewood Suites, our “heart” consist of several parts that allow us to continue to provide our guests with the best place to reside. Measures of our heart include providing ways for our guest to stay connected with us whether they are under our roof or not, having sustainable practices that deliver great guest experience and protect the world in which we live, partnering with businesses that share our values and culture to provide a better guest experience and sharing the guidance and fun that Lewis the Duck represents as we continue to reach our goal in the travel and hospitality industry – to serve guests with resourcefulness and flexibility.