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Guest Service Representative Homewood Suites Dayton

Posted October 16, 2020

Homewood Suites by Hilton Dayton-South
Miamisburg, OH
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Homewood Suites by Hilton Dayton-South

3100 Contemporary Lane
Miamisburg, OH 45342

(937) 432-0000

96 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Enjoy internet access, a hot full breakfast daily, and an evening social* from Monday through Thursday in the cozy lobby – all included in your stay. Nibble on treats from the 24-hour convenience store. Plunge into the heated outdoor pool, work out in the fitness center or play a game on our basketball court. Our hotel offers complimentary access to nearby Premier Fitness, featuring full-service fitness facilities, when you stay at our Miamisburg hotel near Dayton, Ohio.

Set just off Interstate 75 at Exit 44 in Miamisburg, Ohio, our hotel is situated close to a number of businesses and Dayton attractions including Dayton Mall, Carillion Historical Park, the Air Force Museum and University of Dayton.