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Night Auditor Part-Time

Posted November 22, 2020

Hyatt Place Greensboro
Greensboro, NC
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Looking for people with a passion for hospitality!

About This Job

  • Provide the highest quality of service to the guest at all times.
  • Assist in maintaining public areas of the hotel in a clean and orderly condition.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible.
  • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  • Have a thorough knowledge of the property and community.
  • Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
  • Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.
  • Represent the hotel in regard to guest complaint and situations that require immediate attention.
  • Meet with Guest Service Rep/Front Desk from prior shift to ensure all pertinent information was passed along in the pass on log.
  • Organize shift and review remaining reservations that are to arrive.  Verify that all updated contingency reports have been run.
  • Print registration cards for next day arrivals.  Verify guaranteed no-shows and complete walked guest report.  Ensure that credit card draft capture is in balance.  File credit cards, keys and completed reports.
  • Nightly backup property management system on tape and store in the safe.
  • Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
  • Maintain a Daily Variance Log to be reviewed by management daily.
  • Walk hotel on a regular basis to ensure the safety and security of guests.
  • Report any outdoor light outages/public area lighting outages as necessary.
  • Deliver express check out receipts under guest room doors.
  • Deliver daily newspapers to all guests.
  • Assist in setting up breakfast and making early morning coffee.
  • Prepare end of the month reports and documents for Management.
  • Keep lobby area clean and presentable.
  • Prepare AM Housekeeping Status Report; record same day check-outs, ready rooms and rooms out of order.  Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
  • Report to Guest Service / Front Desk or Assistant General Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
  • Be able to lift and carry 30lbs.; push and pull 60lbs.
  • Other duties as assigned, of which the employee is capable of performing.
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About this Employer

Hyatt Place Greensboro

1619 Stanley Road
Greensboro, NC 27407

(336) 852-1443

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With its chic, casual design, Hyatt Place Greensboro is a unique hotel for today’s traveler. Spacious rooms are equipped with tech features like free Wi-Fi and Hyatt Plug Panels that integrate your personal laptops and tablets. Approachable Gallery Hosts are here 24/7 to help with whatever you need. Plus, we’re central to exciting Greensboro destinations, e universities, downtown, shopping, and dining.

You’ll feel right at home in your spacious hotel room with its contemporary décor and modern amenities. Luxuriate in a plush, Hyatt Grand Bed. Watch your favorite shows or play games on the 42-inch flat panel HDTV, with swivel action, so you can move around the room. The Cozy Corner living area is the place to relax and unwind, and the sofa converts to a queen-size bed. Take a swim in our seasonal, heated outdoor pool and feel free to use the nearby fitness center. Traveling with your pet? They’re more than welcome at our Greensboro hotel.

Every morning, guests are welcome to savor the best breakfast in town - and with our compliments. The a.m. Kitchen Skillet serves up an appetizing array of foods including favorites from the Fridge like fruit juices and milk; the Bowls Bar with cottage cheese, oatmeal, and yogurt; the Bread Box full of pastries (yum!) and multigrain breads; and our signature Breakfast Sandwiches - try stopping at just one. Food is available 24/7. During the day, the Kitchen is yours, with real dishware and a casual buffet setting. In the Gallery, grab a cup of coffee, a cocktail, or a few snacks.