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Night Auditor-Delta Virginia Beach Bayfront Suites

Posted September 23, 2020

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

POSITION OVERVIEW:
The position involves high guest contact and presents the first point of contact for all of our guests. The Night Auditor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE:
•High School Graduate or General Education Degree (GED): or Work Equivalent
•Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
•Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
•Previous cash handling experience is preferred.
•Previous experience in a similar position in a hotel preferred.
QUALIFICATIONS:
•Good understanding of the English language.
•Good communication skills both written and verbal.
•Exert physical effort in lifting/transporting at least 25 pounds.
•Push/pull carts and other equipment up to 100 pounds.
•Endure various physical movements throughout the work areas.
•Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
•Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
•Provide excellent customer service and maintain a professional demeanor.
•Knowledge of the local area.
•Ability to suggestively sell.
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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Escape to the quiet shores of the Chesapeake Bay

Boasting panoramic views of the Atlantic Ocean, the new Delta Hotels by Marriott Virginia Beach Bayfront Suites is your oasis just minutes from the heart of Virginia Beach.Located on Chesapeake Bay, our private beach access offers beach rentals including kayaks, beach yoga, Nature preserve trail and bike rentals. Settle into your suite complete with free Wi-Fi, luxurious bedding & breathtaking ocean views. Guests will enjoy onsite parking, fitness facility, outdoor pool & 24-hour business kiosk. Bayfront dining is steps from your room at Tin Cup Kitchen + Oyster Bar, a casual dining experience with fresh oysters, fish & coastal cuisine. From breakfast to dinner, guests can dine-in to enjoy stunning water views or have your meal delivered to your room delighting in a more private dining experience. Host distinctive weddings, business events & social galas in our 13,000 sq feet of flexible event space or choose our outdoor venue. This is luxury made simple; this is the Delta Virginia Beach Bayfront Suites.