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Night Auditor

Posted September 24, 2020

Franklin Marriott Cool Springs
Franklin, TN
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About This Job

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals!

Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills.

 You must be trustworthy as you are the Manager on Duty from 11pm to 7am.

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handling the daily accounting functions for the hotel and closing out the financial day.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work the over-night shift without restrictions.
  • Part-Time and Full-Time available.
  • Previous customer service experience preferred.
  • Previous hotel experience a plus, but not required.
  • Previous third shift experience a must.
  • You must be able to pass a thorough background check as well as be drug free.
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About this Employer

Franklin Marriott Cool Springs

700 Cool Springs Blvd.
Franklin, TN 37067

(615) 261-6100

300 Room Hotel

www.marriott.com

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Our Hotel

When guests stay at the newly renovated Franklin Marriott Cool Springs hotel in Franklin, TN, their travels begin with energy, style, and luxury. They'll stay near upscale shopping, dining, history in Cool Springs, while also enjoying close proximity to Nashville just 20 minutes away. The rolling hills of Tennessee provide the backdrop to a truly unique hotel; every guest room reflects Marriott's modern aesthetic by merging form and function, and emphasizing chic interior architecture. Guests will enjoy the latest in guest room design and technology - including Smart TVs outfitted with Netflix, Hulu and more. They can stay fit in our 24-hour fitness center or indoor pool, and enjoy creative dining options at Stave Regional Kitchen & Lounge. 29,000 square feet of flexible event space, collaborative planning, a glamorous ballroom, and a private landscaped terrace provide the perfect setting for individual guests, group conventions, rehearsal dinners, and wedding ceremonies to set the stage for happily-ever-after.