JOB TITLE: Loss Prevention Supervisor

DEPARTMENT: Security / Loss Prevention 

DIRECT REPORT: Loss Prevention Manager 

FUNCTION:

Responsible for safety and security of the property. Primary job function is to prevent the loss of company assets and money. Ensure a safe work place for all staff. Ensure guest safety.

RESPONSIBILITIES:

• Responsible for working with all departments to ensure Guest & Employee Satisfaction.

• Observe and report observations through patrols of both the inside and outside of the hotel.

• Key Control.

• Lost & Found.

• Radio Control.

• Supervises and coordinates the daily activities of all assigned department personnel and department responsibilities.

• Ensures Security for the hotel’s customers, employees, and property assets.

• Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.

• Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.

• Supports hotel’s training needs and efforts.

• Responsible for performing “other duties” as assigned by management.

REQUIREMENTS:

• Degree or equivalent relative work experience of preferred.
• Hotel experience preferred.
• 2 years similar Supervisor experience.
• Must be willing and able to be responsive to complaints about maintenance and be willing and able to “pitch in” and help co-workers with their job duties and be a team player.
• Must speak, read and write English.
• Hospitality Experience preferred.
• Excellent written & verbal communication.
• Strong analytical, problem solving & organizational skills.
• Ability to multitask in fast paced demanding environment.
• Microsoft Office skills required.
• Able to work some overtime and/or weekends if needed.
• Able to meet deadlines.

GROOMING/UNIFORMS: 

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

LICENSES OR CERTIFICATES: 

• Ability to obtain any certifications, licenses or permits that may be required by law or company Regulations.

TECHNICAL SKILLS AND ABILITIES:

• Knowledge of the organizations and operations of administrative programs.

• Ability to develop long-term plans and programs and to evaluate work accomplishments.

• Ability to apply and adapt practices and techniques to the special requirements of senior management; ability to establish and maintain effective relationships with other management staff, employees, and the general public.

• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.

• Ability to present facts and recommendations effectively in oral and written form.

• Proficient in Word, Excel, PowerPoint, Publisher, ADP and other systems as needed.

• Extensive knowledge in security and safety.

• Knowledge of sound techniques in all aspects of asset loss prevention.

• Skill in use of computers and software programs associated with Property Operations.

• Skilled in the proper and safe use of all tools, equipment, materials, chemicals and products relating to the department.

• Excellent ability to communicate in the English language, both verbally and written.

  
  

   

  PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS 

• Physically mobile with reasonable accommodations.
• Must be able to bend, reach, kneel, twist and grip items while working in assigned area.
• Manual dexterity and coordination to perform all job duties including lifting, moving heavy loads, be on feet for long periods of time, etc.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures, indoors & outdoors.
• Possibly be exposed to second hand smoke.

SAFETY REQUIREMENTS 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

NOTICE: 

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.