JOB TITLE: Loss Prevention Supervisor
DEPARTMENT: Security / Loss Prevention
DIRECT REPORT: Loss Prevention Manager
Responsible for safety and security of the property. Primary job function is to prevent the loss of company assets and money. Ensure a safe work place for all staff. Ensure guest safety.
Responsible for working with all departments to ensure Guest & Employee Satisfaction.
Observe and report observations through patrols of both the inside and outside of the hotel.
Lost & Found.
Supervises and coordinates the daily activities of all assigned department personnel and department responsibilities.
Ensures Security for the hotel’s customers, employees, and property assets.
Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.
Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
Supports hotel’s training needs and efforts.
Responsible for performing “other duties” as assigned by management.
LICENSES OR CERTIFICATES:
TECHNICAL SKILLS AND ABILITIES:
• Knowledge of the organizations and operations of administrative programs.
• Ability to develop long-term plans and programs and to evaluate work accomplishments.
• Ability to apply and adapt practices and techniques to the special requirements of senior management; ability to establish and maintain effective relationships with other management staff, employees, and the general public.
Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.
Ability to present facts and recommendations effectively in oral and written form.
Proficient in Word, Excel, PowerPoint, Publisher, ADP and other systems as needed.
Extensive knowledge in security and safety.
Knowledge of sound techniques in all aspects of asset loss prevention.
Skill in use of computers and software programs associated with Property Operations.
Skilled in the proper and safe use of all tools, equipment, materials, chemicals and products relating to the department.
Excellent ability to communicate in the English language, both verbally and written.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities. The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request. You will find several wonderful amenities: Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food. Enjoy some shopping at one of our two gift shops. Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools.
Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success.
Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership. Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.