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Front Office Supervisor

Posted September 24, 2020

The DeSoto
Savannah, GA
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Front Office Supervisor opportunity in Savannah, GA

About This Job

BASIC FUNCTIONS

The Front Office Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.


QUALIFICATIONS – EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

  • High school graduate or equivalent.
  • Two years of college preferred.
  • Two years’ experience in front desk or reservations.
  • One-year supervisory experience.
  • Computer proficiency.
  • Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.

ESSENTIAL FUNCTIONS

  • Ensure exceptional guest service is delivered at the front desk.
  • Complete morning and evening Front Office reports.
  • Resolve guest problems expediently and in a professional manner.
  • Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.
  • Ensure group rooming lists are accurate and to coordinate any special group requests.
  • Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.
  • Assist in the training and motivating of Front Office Employees.
  • Attend required meetings as a representative of the Front Office.
  • Solve basic computer problems.
  • Perform additional duties as requested by the Front Office Manager.

MARGINAL FUNCTIONS

  • Acts as front of the house Manager on Duty in the absence of a Manager on Duty.
  • Assists other departments as required.


At Our Town Hospitality, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Our Town Hospitality believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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About this Employer

The DeSoto

15 East Liberty Street
Savannah, GA 31401-3979

(844) 257-3520

246 Room Hotel

www.thedesotosavannah.com

Our Hotel

Overlooking Madison Square in the heart of Savannah’s Historic District, The DeSoto is a treasured landmark blending the elegance, history, and charm of one of America's oldest cities with a generous dash of modern Southern hospitality. Warm smiles from long-tenured staff, a museum-worthy lobby art gallery showcasing the Savannah College of Art & Design, imaginative cocktails and small plates at Edgar’s Proof & Provision – The DeSoto is a Savannah experience to be savored and celebrated.

Fueled by the charm and energy of Savannah’s Historic District, The DeSoto's 20,000 square feet of newly renovated event space blends classic elegance with contemporary hospitality. Our singular spaces include a ballroom, 11 breakout rooms, and Madison Square itself.