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Front Desk - Guest Experience

Posted November 20, 2020

Coralville Marriott Hotel & Conference Center
Coralville, IA
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About This Job

Job Summary

     Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

     No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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About this Employer

Coralville Marriott Hotel & Conference Center

300 East 9th St.
Coralville, IA 52241

1-319-688-4000

286 Room Hotel

careers.marriott.com

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Adjacent to the University of Iowa, and located in the Iowa River Landing, the Coralville Marriott is one of the finest hotels in Iowa City. Featuring smoke-free accommodations and the area's largest meeting space, our Iowa City hotel is within easy reach of Cedar Rapids and Des Moines. The perfect place for conferences, elegant weddings and retreats of all sizes, our hotel in Iowa City features 60,000 square feet of event space, including a 30,000 square foot exhibit hall and innovative guest rooms - each equipped with free wireless Internet access, plasma TV, Marriott Revive bedding and a spacious workspace. Guests can enjoy our Iowa City hotel's walking trails, dining, indoor pool, 24-hour health club and unique Iowa Writer's Library, housing manuscripts from the country's oldest society of writers. Enjoy a delicious meal at Edgewater Grill, our on-site Coralville Restaurant. Escape to the full-service Coralville Marriott Hotel for an unforgettable stay in Iowa City.