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Sales Coordinator

Posted October 19, 2020

Renaissance Riverside Hotel Saigon
Ho Chi Minh City, Vietnam
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About This Job

CRITICAL TASKS

Policies and Procedures

§  Maintain confidentiality of proprietary materials and information.

§  Protect the privacy and security of guests and coworkers.

§  Follow company and department policies and procedures.

§  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

§  Perform other reasonable job duties as requested by Supervisors.

Guest Relations

§  Address guests' service needs in a professional, positive, and timely manner.

§  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED) to resolve issues, delight, and build trust.

§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

§  Thank guests with genuine appreciation and provide a fond farewell.

§  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

§  Speak to guests and co-workers using clear, appropriate and professional language.

§  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

§  Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

§  Talk with and listen to other employees to effectively exchange information.

Working with Others

§  Support all co-workers and treat them with dignity and respect.

§  Develop and maintain positive and productive working relationships with other employees and departments.

§  Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

§  Move, lift, carry, push, pull, and place objects weighing less than or equal to 4,5 kg without assistance.

Sales

§  Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

§  Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

§  Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).

§  Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

§  Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

§  Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

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About this Employer

Renaissance Riverside Hotel Saigon

8-15 Ton Duc Thang Street, District 1
Ho Chi Minh City
Vietnam

84-8-3822 0033

336 Room Hotel

www.marriott.com

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Conveniently located in the heart of Saigons business and entertainment district, Renaissance Riverside, one of the premier Saigon hotels, offers warm hospitality, first-class amenities and panoramic river views. Famous landmarks such as the Reunification Palace and the beautiful Opera House, along with numerous sellers of Vietnamese arts and crafts are within strolling distance of our Ho Chi Minh City hotel's front door. Pamper yourself in a newly refurbished club room and after a day of meetings or sightseeing, take a dip in our rooftop pool or relax at our sun-soaked poolside terrace. Alternatively, enjoy a drink in the Atrium Lounge, a leisurely dinner at Kabin Chinese Restaurant or Western and Vietnamese culinary delights at Riverside Cafe. If you are looking for a modern Saigon hotel for an event or meeting, our hotel in Ho Chi Minh offers meeting facilities which include natural daylight and river views. Discover the magic of this historic Asian city when you stay at Renaissance Riverside Hotel Saigon.