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Front Desk Clerk (Full-Time)

Posted September 28, 2020

SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
San Diego, CA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
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About this Employer

SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

12032 Scripps Highlands Drive
San Diego, CA 92131

(858) 635-5723

137 Room All Suite

www.marriott.com

Our Hotel

The NEWLY RENOVATED SpringHill Suites San Diego hotel is near the communities of Scripps Ranch, Poway, Mira Mesa, Carmel Mountain Ranch and Rancho Bernardo just north of San Diego. Our all-suite hotel offers studio suites each with living, sleeping and a kitchen area with mini-refrigerators and microwaves. Our north San Diego hotel is conveniently located off Interstate-15 in Poway making it easy to get all around the area. The most popular San Diego attractions such as the San Diego Zoo, SeaWorld of California, Legoland California, Del Mar Racetrack and many more make us the perfect all suite San Diego vacation headquarters hotel. Other San Diego points of interest that are easy to get to include San Diego State University, downtown San Diego, La Jolla, Southern California beaches, Balboa Park and Gaslamp Quarter. Enjoy complimentary wireless high-speed WiFi, daily complimentary breakfast, outdoor pool and much more including the newly redesigned inspired lobby, public spaces and suites.