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Assistant InnKeeper Part-Time

Posted October 28, 2020

Palacio de Marquesa
Taos, NM
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NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans

About This Job

At Heritage Hotels & Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded.  More importantly, employees at Heritage know that their work in preserving and advancing the state’s cultural heritage will benefit mankind now and in the future.

Position Purpose:  The Assistant InnKeeper will under the direction of the General Manager, maintain the quality and the seamless guest experience at the property. The Assistant Innkeeper is a strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, sales and revenue generation and delivering a return on investment. The Assistant InnKeeper is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Supervisory Responsibilities:  No direct reports, but will need to lead or guide those on site from time to time

Essential Duties and Functions/Responsibilities/Tasks:

  • Assistant Innkeeper will receive daily assignments from and reports directly to the General Manager for the daily operation of the business.
  • Follow all Standard Operating Practices (SOP's) of the B&B and company employee manual.
  • Maintain high level of positive and professional approach with employees, coworkers, and guests.
  • Set goals for performance that coincide with Heritage's plans and vision.
  • Daily Preparations for Breakfast: Set-up, prepare breakfast, serve guests and then cleanup of the dining room & kitchen spaces.
  • Reservation support: Make advance reservations, facilitate walk-in reservations, describe guest room details and amenities.
  • Guest Services: Facilitate guest arrivals and departures, amenity services.
  • Housekeeping: Clean and maintain overall cleanliness of the property including: The Main house, kitchen, Guest rooms, and outdoor space.
  • Drive morale positively as an accountable party to be present and visible to guests and team members.
  • Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow.
  • Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
  • Guests should always be treated as if they are staying in the Innkeeper's home, to ensure the most pleasant and memorable experience possible.
  • Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilize guest feedback to help recognize excellent team member service performance and improve service delivery.
  • Oversee / Carry out special projects for property.
  • Other duties as assigned consistent with the functions of this position as needed by leadership at the property.

Qualifications:

  • Strong knowledge of Windows and MS Office required, hospitality PMS software a plus.
  • At least 1 year of experience in hospitality; hotel or b and b preferred.
  • Must be Familiar with F & B - food preparation, health department guidelines. Valid NM Food Handler’s Certification and ServeSafe Manager Certification a plus.
  • Must be knowledgeable about Taos and its surrounding areas.
  • Excellent verbal and written communication and ability to multitask.
  • Passionate to provide exemplary guest service, with proven leadership experience in a hotel setting a plus.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds occasionally.
  • High School Diploma or GED required, Hospitality focused higher-ed a plus.

    Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer and does E-Verify.  
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About this Employer

Palacio de Marquesa

405 Cordoba Road
Taos, NM 87571

(855) 846-8267

Our Inn

Palacio de Marquesa is a Taos inn offering visitors a beautiful retreat in the mountains of northern New Mexico. The eclectic town beckons to artists, innovators and those seeking an escape to find themselves.

Taos is surrounded by magnificent natural features including Taos Mountain and the Rio Grande Gorge, adding to our reputation as a haven for vacationers seeking outdoor recreation, unique hotels in Taos and more.

The rich and diverse history of Taos is largely defined by the Native American and Spanish cultures. The Native American community at Taos Pueblo has lived in their village for nearly a millennium. The Pueblo is the oldest continuously-inhabited community in the United States.

Weddings & Events

The luxury Palacio de Marquesa is optimal for hosting Taos events including small conferences, retreats, family reunions, showers and weddings. Our lodging in Taos, NM, features eight luxury guest rooms, each inspired by a remarkable woman artist and each featuring custom decor and superior amenities. Palacio de Marquesa is the jewel of Taos.

Our attention to detail and comforts of home, including heated saltillo tile flooring, working fireplaces, skylights and gourmet breakfasts, coupled with perfect hospitality, make Palacio the perfect oasis for couples, executives and other VIPs.