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Observer

Posted October 29, 2020

Cliff Castle Casino-Hotel
Camp Verde, AZ
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About This Job

Summary

Observes and documents all activities and incidents on company property in order to provide overall asset protection and optimum Guest and Team Member service and safety.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Conduct the day to day operations of the Surveillance Department, which includes maintaining adequate camera coverage and documentation of all casino activities, all mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
  • Ensure observations are performed in a professional, timely manner and that immediate action is taken on any incident that is life threatening or illegal.
  • Perform surveillance assignments, reviews, and reports as directed.
  • Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all Cliff Castle Casino Internal Control and Departmental Policies and Procedures.
  • Perform other duties as assigned.

Mandatory Requirements

  • Minimum one (1) year experience in general surveillance, casino surveillance, or law enforcement.
  • Tribal gaming experience preferred.
  • Loss Prevention experience preferred.
  • High School Diploma, G.E.D or Equivalent experience.
  • Ability to communicate orally and above average skills in written communications.
  • Present a professional attitude and appearance in all situations.
  • Must possess ability to perform well, apply mature judgment and “common sense” in decision making and under pressure.
  • Possess complete auditory acuity and have full color spectrum visual capabilities.
  • Be available to work reasonable overtime.
  • Ability to handle intense multi-tasking in a high stress environment.
  • Be able to remain seated for long periods and work in a confined area with limited scheduled breaks and lunch.
  • Ability to read, write, speak, and clearly understand English.
  • Ability to understand implications of Tribal-State Compact.
  • Ability to understand procedure manuals from various departments.
  • Must have employment eligibility in the U.S.
  • Able to obtain a valid gaming license.
  • Must attend State, Federal, Tribal, Casino and Department mandatory training's and pass any applicable testing.
  • Ability to work weekends, holidays, various shifts and special events.
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About this Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us

CLIFF CASTLE CASINO HOTEL

Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.

Employment 

A FAST-PACED, FUN, FRIENDLY PLACE TO WORK

Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.