Posted October 31, 2020Maryland Live! Casino
Function (Scope and Main Purpose of Job)
The Contact Center Manager has complete responsibility for the operations of the Contact Center. The overall goal of the Contact Center Manager is to ensure all calls are handled in a professional and courteous manner while providing quality services to both guests and Associates.
Core Service Standards
Specific Responsibilities and Duties
Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.
Live! Hotels is a national luxury hotel owner and operator. The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country. This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue. The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor.
The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.
Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.
In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels. The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas. The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.