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Poker Dealer

Posted January 13, 2021

Maryland Live! Casino
Hanover, MD

About This Job


Function (Scope and Main Purpose of Job)

Responsible for dealing and running assigned poker games in a professional manner, ensuring compliance with gaming regulations while embodying the Live! 5 core values.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

  • Providing exemplary customer service with a professional demeanor.
  • Dealing various games of poker, including but not limited to Texas Hold’em, Omaha, Stud and Draw.
  • Dealing various limits, including No Limit, Limit, Spread Limit, and Pot Limit.
  • Controlling gaming cards and equipment.
  • Calculating pot, taking appropriate rake and jackpot in accordance with company and gaming regulations.
  • Understanding and following the rules of all games offered.
  • Maintaining the accuracy of all financial transactions.
  • Developing customer relations and promotion of Live! Rewards program.
  • Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
  • Paying wins/Taking losses.
  • Attending training and meetings when required.
  • Living the Live! 5 core values on a daily basis.
  • Maintaining the cleanliness of work area, including but not limited to the cleaning of a broken table, vacuuming the felt, picking up debris, and pushing in chairs.
  • Other duties as assigned.


Job Requirements (skills, knowledge, and abilities) 

  • Exemplary customer service.
  • Ability to speak clearly, listen, and follow directions.
  • Excellent verbal and written communication skills. 
  • Ability to read, write and understand basic instructions.
  • Ability and dexterity to handle chips, cards, and currency.
  • Must possess good hand/eye coordination.
  • Knowledgeable of specified games and regulations.
  • Knowledge of theft techniques.
  • Ability to maintain a positive attitude and perform assigned duties under frequent time pressure in an interruptive environment.
  • Ability to accurately complete paperwork and forms.
  • Complete, perform and understand basic mathematical functions in a timely manner. Proficiency in multiplication, division, addition, and subtraction is necessary.
  • Maintaining interpersonal working relationships among all personnel.
  • Knowledge of company policy and procedures, internal controls, and Title 31.
  • Complete knowledge of facilities, events, and promotions available to guests on property. 

Educational Requirements

  • Education: A high school diploma or GED equivalent
  • Experience: Casino dealing experience or technical school education in dealing specified game
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Sitting 95%
  • Walking 5%
  • Bending at times from waist
  • Repetitive hand motions
  • Use of stairs and elevators

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.


About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.