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Front Desk Agent Part-Time

Posted April 14, 2021

Courtyard by Marriott Philadelphia Springfield
Springfield, PA
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About This Job

Opportunity:  Front Desk Agent 

Fairfield Inn Philadelphia Broomall Newtown Square is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

 

Potential Career Path

Front Desk Manager – Director of Operations – General Manager

 

Essential Job Functions

  • To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
  • Promptly and effectively deal with guest complaints and requests
  • Check guests in and out efficiently and in a friendly manner
  • Post guest charges and compute guest bill and collect payment
  • Handle guest mail/packages by making sure it is communicated to guest they receive their items
  • Be very knowledgeable of Marriott Rewards program and promotions
  • Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
  • Block rooms and handle special requests
  • Monitor room availability
  • Handle safe deposits by guests per established procedures
  • Keep lobby and desk area clean and presentable
  • Have a thorough knowledge of emergency and security procedures
  • Offer and properly handle requests for wake up calls
  • Know how to clean guest rooms to standards
  • Open and close shift and making cash drops
  • Ensure all credit cards and cash are balanced throughout each shift
  • Communicate with incoming staff and management by logging pertinent information
  • Keep maintenance informed of all maintenance needs
  • Must wear proper uniform at all times
  • Be able to move luggage or packages weighing up to 40 pounds
  • Employee must have reliable transportation and able to work weekends and holidays
  • Preform other duties requested per management

Position Requirements

  • Previous hotel experience is preferred
  • Previous customer service experience required
  • Proficient in use of Microsoft Office

 

Work Environment and Context 

  • Work schedule varies and includes working on holidays, weekends.
  • Required to stand for extended periods, lift up to 10 pounds, type
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About this Employer

Courtyard by Marriott Philadelphia Springfield

400 West Sproul Road
Springfield, PA 19064

(610) 543-1080

92 Room Hotel

www.marriott.com

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Our Hotel

The state-of-the-art lobby at the Courtyard Philadelphia Springfield provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great breakfast. Enjoy inviting, flexible spaces where you can work or relax, complimentary Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center will help you stay refreshed and energized. Whether traveling for business or pleasure, a stay at the Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before!