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Front Desk Agent

Posted February 5, 2021

HomeTowne Studios Lake Charles - Sulphur
Sulphur, LA
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About This Job

JOB SUMMARY

We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

    • Greet guests with a welcoming smile and friendly demeanor
    • Perform all guest check-in and check-out procedures
    • Obtain or confirm guest information, assign rooms, activate and distribute keys
    • Collect payment for room charges and other fees
    • Answer phones and direct calls to appropriate personnel
    • Check and send emails
    • Make and confirm reservations
    • Always maintain a clean and tidy workspace
    • Inform guests of hotel amenities and offerings
    • Be informed and up-to-date on all types of room accommodation and availability
    • Communicate with housekeeping, room service and security staff as necessary
    • Resolve customer complaints and problems calmly and effectively
    • Notify management of any serious issues that you cannot resolve
    • Maintain a friendly, personable disposition

Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

PHYSICAL DEMANDS

  • Ability to stand for long periods of time.
  • Ability to lift up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
  • Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
  • Frequent smiling.

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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About this Employer

HomeTowne Studios Lake Charles - Sulphur

104 Mallard Road, Sulphur
Sulphur, LA 70665

(337) 625-5923

96 Room Hotel

www.redroof.com

Enjoy the Comforts of Home

Whether you need an in-between solution or a comfortable place to stay while away from home, HomeTowne Studios by Red Roof is there.