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House Person-Lobby

Posted November 2, 2020

Country Inn & Suites by Radisson, Kalispell
Kalispell, MT
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About This Job

Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
  • Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests fellow associates and self.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
  • At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Put all equipment away properly after usage according to Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Aimbridge Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
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About this Employer

Country Inn & Suites by Radisson, Kalispell

4150 US Highway 2E
Kalispell, MT 59901

(406) 751-9000

100 Room Hotel

www.countryinns.com

Our Hotel

Enjoy a unique Montana lodging experience complete with spectacular views of Glacier National Park and the majestic Rocky Mountains. Our smoke-free hotel is conveniently located just two minutes from Glacier Park International Airport (FCA) and only 19 miles from beautiful Glacier National Park, known as the Crown Jewel of the Continent.

When you’re ready to relax, make yourself at home in our second-floor indoor/outdoor lounge with awe-inspiring views of the mountains and Glacier National Park. Sip a cup of coffee in front of the two-story stone fireplace in our lobby, or watch the sun rise over the mountains as you enjoy our free, hot breakfast. After a day of sightseeing at Glacier National Park or a game of golf at one of the area’s nine championship courses, you can return to the hotel to enjoy our indoor pool and waterslide.