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Front Desk Agent

Posted October 6, 2020

DoubleTree by Hilton Hotel Modesto
Modesto, CA
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About This Job

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Make appropriate selection of rooms based on guest needs.  Code electronic keys, certificates, and coupons as appropriate.  Requires continual standing and movement throughout front office areas.
  • Verify credit cards for authorization using electronic acceptance methods.  Handle cash; make change and balance as assigned house bank.  Accept and record vouchers, travelers’ checks, and other forms of payment.  Perform accurate, moderately complex arithmetic functions using a calculator.  Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages and communicate the content to the guest.   Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guest’s satisfaction.  In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues.  Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc.  Remain calm and alert especially during emergency situations and heavy hotel activity.  Plan and implement detailed steps by using experienced judgment and discretion.

compensation: $13/hour

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About this Employer

DoubleTree by Hilton Hotel Modesto

1150 Ninth Street
Modesto, CA 95354

1-209-526-6000

260 Room Hotel

www1.hilton.com

Located in the heart of downtown Modesto, CA, the DoubleTree by Hilton Hotel Modesto offers you a warm welcome with a famous DoubleTree cookie and a great place to stay while exploring Modesto or attending an event at the Centre Plaza. Conveniently located on Highway 99, Modesto is easily accessible from throughout California. Stay busy and keep in touch in the 24-hour business center. Complimentary WiFi lets you get work done in your bright and airy California-style guest room or suite.

Soak up the sun as you take a swim in the outdoor pool, open from 6:00 am -10:00 pm. Keep up your exercise routine with a visit to the fully equipped 24-hour fitness center or treat yourself to a massage or facial in the Erin Milan Salon & Spa. Refuel and catch up with friends in Maxi’s restaurant. Choose from a range of fresh California cuisine or start your day off in style with a cooked-to-order full American breakfast. With 25 flexible meeting rooms, from intimate boardrooms to grand ballrooms, this hotel is an ideal choice as a Modesto meeting venue, or the perfect setting for your important celebration.