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Night Auditor

Posted November 7, 2020

Hyatt Place Columbia/Harbison
Irmo, SC
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Looking for people with a passion for hospitality!

About This Job

  • Provide the highest quality of service to the guest at all times.
  • Assist in maintaining public areas of the hotel in a clean and orderly condition.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible.
  • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  • Have a thorough knowledge of the property and community.
  • Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
  • Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.
  • Represent the hotel in regard to guest complaint and situations that require immediate attention.
  • Meet with Guest Service Rep/Front Desk from prior shift to ensure all pertinent information was passed along in the pass on log.
  • Organize shift and review remaining reservations that are to arrive.  Verify that all updated contingency reports have been run.
  • Print registration cards for next day arrivals.  Verify guaranteed no-shows and complete walked guest report.  Ensure that credit card draft capture is in balance.  File credit cards, keys and completed reports.
  • Nightly backup property management system on tape and store in the safe.
  • Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
  • Maintain a Daily Variance Log to be reviewed by management daily.
  • Walk hotel on a regular basis to ensure the safety and security of guests.
  • Report any outdoor light outages/public area lighting outages as necessary.
  • Deliver express check out receipts under guest room doors.
  • Deliver daily newspapers to all guests.
  • Assist in setting up breakfast and making early morning coffee.
  • Prepare end of the month reports and documents for Management.
  • Keep lobby area clean and presentable.
  • Prepare AM Housekeeping Status Report; record same day check-outs, ready rooms and rooms out of order.  Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
  • Report to Guest Service / Front Desk or Assistant General Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
  • Be able to lift and carry 30lbs.; push and pull 60lbs.
  • Other duties as assigned, of which the employee is capable of performing.
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About this Employer

Hyatt Place Columbia/Harbison

1130 Kinley Road
Irmo, SC 29063

(803) 407-1560

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Located just outside of downtown Columbia and less than five minutes from the Harbison State Forest, Hyatt Place Columbia/Harbison is surrounded by popular area attractions including the Columbia Museum of Art, Lake Murray and Newberry Opera House. Only three miles from our hotel is Lake Murray and Lake Murray Dam where you can unwind on the beach, take walk over the dam, rent boats and jet skis, and cast a line.

At Hyatt Place Columbia/Harbison you’ll find it easy to stay in shape in the 24-hour StayFit™ Gym or soak up some Carolina sunshine by the outdoor pool. Sip on a Starbucks® coffee drink in the morning or relax at the Coffee to Cocktails Bar with your favorite beer, glass of wine or hand mixed spirits. Our open-aired Gallery offers cozy couches for hanging out and lounging areas for socializing and mingling. Hyatt Place Columbia/Harbison features 750 square feet of meeting space, ideal for small meetings, training classes, group gatherings, social events and reunions.

Hyatt Place Columbia/Harbison is within close proximity to top sports arenas, such as the University of South Carolina William-Brice Stadium and is surrounded by more than 20 championship golf courses. If traveling for business, the hotel is only a few short miles from the Palmetto Health Parkridge, V.C. Summers, SCEG, Westinghouse, Intel and one of the most innovative heart hospitals on the east coast - Palmetto Health Heart Hospital. When it’s time to chill and watch the game, there are plenty of sports bars and grills within five miles of the hotel.