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General Manager

Posted February 14, 2021

Hampton Inn Charleston-Historic District
Charleston, SC
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About This Job

Description

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

  • Ensure guest and team member satisfaction

  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Recruit, interview and train team members

  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

  • Serve as primary liaison with hotel owners and corporate entities

Property details:

Please click here for information on the property!

Requirements

What are we looking for?

Basic Qualifications:


  • 3+ years of hotel general manager experience

  • Experience managing $5M+ or greater

  • 3+ years experience with budgeting and forecasting

Preferred Qualifications:


  • Stron revenue management and or sales expertise

  • Hilton brand experience

  • Local market knowledge

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

 

 

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Hampton Inn Charleston-Historic District

345 Meeting Street
Charleston, SC 29403-6439

(843) 723-4000

170 Room Hotel

hamptoninn3.hilton.com

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At A Glance

At Hampton Inn Charleston-Historic District experience Southern hospitality, antebellum architecture and the unique shops of the historic district right outside our front door. We’re adjacent to the Charleston Museum, the nation's oldest museum. Enjoy easy access to the Gibbes Museum of Art and the Children’s Museum from our hotel in Charleston, SC. Discover Charleston’s historic neighborhoods with walking tours, ghost tours or carriage rides. Explore South Carolina 18th century plantations, churches and the city market.

Learn more about Fort Sumter, where the first shots of the Civil War were fired. Visit Patriot's Point in nearby Mount Pleasant to see fighting ships such as the USS Yorktown. Attend concerts and sporting events at the North Charleston Performing Arts Center. Explore nature at the South Carolina Aquarium and Angel Oak, a 1,400-year-old oak tree.

Experience the warm atmosphere and friendly staff of our Charleston, SC hotel in Charleston’s Historic District. Wake up to Hampton's free hot breakfast and choose from hot and cold selections every day. If you’re in a hurry, grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. Check emails with free internet access throughout the hotel and take advantage of the services offered in the business center. After a busy day of sightseeing, retreat to one of our 170 hotel guest rooms to rest in a clean and fresh Hampton bed®.