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Slot Shift Supervisor

Posted March 6, 2023

Tesuque Casino
Santa Fe, NM
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About This Job

Description

Under the direction of the Slot Manager, the Slot Shift Supervisor will supervise the slot floor operations which include overseeing slot attendants to ensure that Tesuque PROUD Service Standards are achieved and monitor daily slot transactions for accuracy and response time. Assists with training, counseling, scheduling and evaluating slot attendants’ performance and effectively handle team member conflicts, guest complaints and disputes.

Duties & Responsibilities

  • Assists with scheduling, training, counseling and evaluating slot team members. 
  • Ensures efficient floor coverage and excellent customer service
  • Ensures that payouts are performed in a timely manner. 
  • Oversees the repair modifications and preventative maintenance on gaming machines, which are beyond the mechanical or technical scope of a Slot Host. 
  • Plans and administers work schedules and assignments for Slot Host. 
  • Assists with investigations of all cheating attempts, percentage malfunctions, and sub-standard equipment within the department 
  • Ensures that employees provide excellent customer service and are treated with respect. 
  • Ensures timely and accurate performance appraisals are provided to direct reports with appropriate development plans. 
  • Adheres to regulatory, departmental and company policies in ethical manner. 
  • Supervises machine moves, projects, in addition to maintaining shift operational efficiency that ensures optimal guest service/experience. 
  • Walks the floor, ensuring an excellent patron experience, observing slot performance and handling disputes. 
  • Ensures that payouts are performed in a timely manner. 
  • Develops schedules to ensure efficient floor coverage and excellent customer service. 
  • Reviews daily logs and paperwork and takes action as appropriate 
  • Documents slot transactions and other activities on a daily basis. 
  • Performs administrative duties such as creating correspondence, memos, email and telephone calls. 
  • Enforces and ensures compliance with all company policies and procedures. 
  • Ensures the proper training and evaluation of all new and current employees. 
  • Compiles, generates and reviews shift reports and takes appropriate actions. 
  • Maintains accurate documentation in employee files on a regular basis (recognition, discipline, etc.). 
  • Ensures all reports are completed properly on a daily basis. 
  • Evaluates and motivates slot team members. 
  • Responsible for all guest service related tasks in assigned areas.

This list of duties and responsibilities is illustrative only of the task performed by this position and is not all-inclusive.

Requirements

Minimum Qualifications

  • Must be 21 years old or older. 
  • Minimum of three years slot experience is required. 
  • Must have knowledge of the skills necessary for each slot department position.
  • Proven ability to develop employees. 
  • Bi-cultural experience preferred. NOTE: 

Knowledge, Abilities, Skills, and Certifications

  • Strong organizational skills required. 
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
  • Ability to deal with problems involving a few concrete variables in standardized situations. 
  • Supports and embraces Casino standards. 
  • Maintains complete confidentiality with all casino business.

Attributes

  • High Integrity 
  • Positive Attitude 
  • Leads by Example 
  • Self-Motivated 
  • Confident 
  • Flexible 
  • Fair
  • Respectful 
  • Consistent 
  • Non-Bias approach to all situations 
  • Teamwork 
  • Communicative 
  • Performance 
  • Driven
  • Dependable

Communication Skills

Using the primary language identified as English, the following are required: 

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, policies and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
  • Bilingual a plus; at a minimum, the ability to understand and be understood to all Spanish speaking individuals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, stoop, kneel, crouch or bend. The employee is frequently required to lift up to 25 lb. 

Work Environment

Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required as well as extended hours and irregular shifts.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. 

Drug Free Disclaimer

You will be required to successfully pass a drug screening examination. The use of any drug or other controlled substance that is illegal under Federal or State Law is not permitted, including medical cannabis. I hereby consent to a pre and or post-employment drug screen as a condition of employment, if required.

Note – Native American preference will be given

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Tesuque Casino

7 Tesuque Road
Santa Fe, NM 87506

(800) 462-2635

About Us

Tesuque Casino, owned by the Pueblo of Tesuque, is located  in the foothills of the gorgeous Sangre de Cristo mountains, 10 miles north of Santa Fe, Mexico. 

The gaming facility offers a 72,000 square-foot casino, which features 800 slot machines and 10 table games. Food venues include Cottonwood Kitchen with an exhibition kitchen, ample lounge and bar area overlooking the casino floor, and a 75-seat outdoor patio. Grab & Go offers fast food at an affordable price for casino players on the go.

Tesuque Casino offers live, intimate performances seven days a week, in the 4,000 sq. ft. lounge area featuring local musicians and some of the nation’s biggest acts.

Tesuque is the Spanish variation of a traditional Tewa language name for “village of the narrow place of the cottonwood trees.” The beauty of this magnificent landscape also contributed to the design and construction of the casino, with massive walls of windows giving every guest a front row seat to some of the most spectacular imagery that nature has to offer.