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Guest Service Representative - Courtyard Boston Westwood

Posted November 11, 2020

Courtyard by Marriott Boston Dedham/Westwood
Westwood, MA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Courtyard by Marriott Boston Dedham/Westwood

64 University Avenue
Westwood, MA 02090

(781) 467-1252

130 Room Hotel

www.marriott.com

Our Hotel

The Courtyard Boston Dedham/Westwood combines the convenience of the city with the comfort of the suburbs. Nestled between Norwood, Dedham, and Westwood, our hotel is just a 20-minute ride from the heart of downtown Boston. Route 128 Amtrak/Commuter Rail Train Station is just across the street, making the commute to Gillette Stadium, Fenway Park, TD Garden and Boston Airport (Logan International) a breeze. Business travelers love our free WiFi, steaming hot whirlpool and 24-hour fitness center, and families can't get enough of our on-site restaurant, indoor pool, modern, oversized rooms and daily housekeeping service. State-of-the-art GoBoard technology makes sure guests never miss a beat, streaming the latest news, weather and airport conditions to you in real time. Some of the best restaurants and shopping in Dedham/Westwood are less than a two-minute walk from our hotel lobby, and our award-winning staff is always ready and waiting to point guests in the right direction.