Description

The Lead Houseperson is responsible for supervising, directing, and assisting staff to complete their assignments.

Essential Elements:

• Visually inspect all areas of the resort for general cleanliness including all walkways, public areas, guest suites and the back of the house.
• Supervise all duties performed by Housepersons to ensure that their duties are performed to Resort Standards of Cleanliness and Quality.
• Supervise the training and performance of all Housepersons.
• Participate in the completion of daily project assignments, maintain par inventory and deliver guest requests as required.
• Communicate with Housekeeping Office, Property Operations, Housepersons and Suite Attendants to ensure all areas with challenges are addressed and completed before the end of the shift.
• Perform office functions to prepare work assignments, organize project assignments and agendas for Houseperson.
• Report all suspicious persons, activities or hazardous conditions to Security.
• Provide instruction and/or guidance for guest and associates.
• Organization of laundry facilities in Camelback, Sedona, Mountainside and Villas.
• Other duties as assigned by Housekeeping and Resort management.

Qualification Standards

Experience:

• Customer Service experience preferred.
• Restaurant/Banquet experience helpful.