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Front Desk Agent

Posted November 18, 2020

Homewood Suites by Hilton Columbus/OSU
Columbus, OH
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Homewood Suites by Hilton Columbus/OSU

1576 West Lane Avenue
Columbus, OH 43221

(614) 488-1500

100 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Our Homewood Suites by Hilton® Columbus/OSU, OH hotel offers a welcoming home away from home in the Upper Arlington entertainment district. Our extended stay hotel in Columbus is just steps from the edge of the Ohio State University campus, 1.5 miles to The Jerome Schottenstein Center, and 5 miles from downtown Columbus.

Enjoy easy access to many shops, restaurants, and entertainment options, including Columbus Zoo and Aquarium and COSI – an interactive science center with over 300 fascinating exhibits.

Guests traveling on business appreciate the hotel's complimentary 24-hour business center and modern meeting room, with capacity for up to 40 people. We offer shuttle service for groups. Please contact our Sales Department for more information.

Unwind in a spacious studio or one-bedroom suite at this Columbus hotel, offering everything you need to stay productive and relax, including a separate living area with sofa bed, a fully equipped kitchen, two 42-inch TVs, and complimentary internet access.

Exercise with the latest equipment in the complimentary fitness center or swim in the indoor pool. Start each morning with an included hot full breakfast buffet in the lodge, and shop for snacks and essentials in the 24-hour Suite Shop.