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Table Games Floor Supervisor

Posted November 19, 2020

Fantasy Springs Resort Casino
Indio, CA
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About This Job

Description

Under the direction of the Pit Manager, the Table Games Floor Person assists in the overall supervision of Table Games in a Pit or Pit Section. The Table Games Floor Person greets customers at the tables when accepting player club cards for tracking and acts as the arbiter for resolving customer complaints.

Essential Duties and Responsibilities Include

  • Enforces all table game policies and procedures while insuring excellent guest service.
  • Assists in monitoring game activity and player activity through the course of the shift.
  • Opens or closes games in a Pit.
  • Assists in deciding when to increase or decrease betting limits on any table game.
  • Assists and notifies Pit Manager of any disciplinary actions to be issued with a table game employee.
  • Acts as the intermediary arbiter settling customer disputes over rulings arising with table games.
  • Under the approval of the Pit Manager, has authority to decide the fate of any player who violates any code of conduct during a game.
  • Performs all computer functions necessary for the smooth operation of the department.
  • Ensures the card inventory for the Pit and games is accurate.
  • Communicates all necessary Title 31 documentation generated during a shift to the Pit Manager.
  • Makes sure all forms are completed accurately.
  • Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  • Fills out and authorizes markers and completes Pit marker log only if directed by the Pit Manager.
  • Maintains chip trays at tables in keeping with play.
  • Notifies Pit Manager and Surveillance of any irregularities noticed.
  • Answers questions or inquires from patrons.
  • Able to work all shifts.
  • Must be able to stand at a work station for extended period of time.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities

This position does not have supervisory responsibilities other than overseeing the technical aspects of the card games.

Requirements

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

  • High school diploma or general education degree (GED); college degree a plus.
  • Must possess good organizational skills. 
  • Must be able to interact with management, co-workers, and guests in a professional and courteous manner.

Work Environment

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

Additional Information

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Fantasy Springs Resort Casino

84-245 Indio Springs Parkway
Indio, CA 92203

Telephone (760) 238-5623
Reservations (760) 342-5000

About the company

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.


Property Description

Casino:

  • 100,000-square foot casino floor
  • 2,000 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage open for the 2010 season through November
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar