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Spa Supervisor

Posted November 28, 2020

Woodcliff Hotel & Spa
Fairport, NY
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About This Job

Are you interested in working for a company that values associates, promotes a supportive environment that creates rewarding opportunities for career growth and offers a generous total compensation package?

Our company is looking for qualified individuals interested in joining our team of, who are passionate about providing exceptional spa services to our guests and contributing to an energetic and dynamic team.

The Spa Supervisor position is responsible for orchestrating the many functions in the spa.

The position will keep the spa functioning smoothly by ensuring that our team members can operate with peak efficiency. The Spa Supervisor will coordinate and communicate effectively an inspiring example of spa citizenship; responsibility and resourcefulness by asserting, protection and demonstrating our core values; to provide team members with a consistent “voice” to upper management. The Spa Supervisor is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

  • Ensure guests are greeted and welcomed upon arrival and offering the amenities of the spa to ensure their complete comfort and satisfaction.
  • Responsible for overseeing scheduling, confirming, and guarantee all appointments according to company procedures to ensure smooth and efficient workflow.
  • Ensure excellent customer service to clients and guests is provided in person and over the phone.
  • Ensures clients are courteously and efficiently checked in and out by spa staff receptionists.
  • Ensures sales transactions, and POS data are performed accurately.
  • Follow procedures and maintain a high standard of accuracy.
  • Monitors walk-in retail sales.
  • Oversees stocking and maintenance of client amenities.
  • Ensures spa tours with guest are done professionally and effectively.
  • Attend and participate in all staff, team, and educational training/meetings.
  • Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
  • Ensures cleanliness of work areas throughout the day is complete.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Oversee all wedding and social group bookings. Establish contracts with clients to assure payment is collected and account for cancellations. Book service form itineraries and determines if a special rate needs to be established and contacts cosmetologists to adjust schedules if people need to be added to the schedule to meet the group’s request.
  • Create service providers schedules in advance to ensure shifts are covered adequately and adjust schedules accordingly while being aware of employees that may be reaching overtime and communicates to schedule to staff members effectively.
  • Handles guests’ complaints in a professional manner and determines fair compensation when necessary.
  • Effectively manage and oversee all inventory and ordering and the appearance of merchandising and displays. Effectively communicates new products to staff.
  • Adequately performs the key functions of administration and training for service, sales and scheduling of staff members.
  Supervisory responsibilities
  • Participates in Manager on Duty program as scheduled.
  • Oversee time clock or other time reporting procedures to ensure staff are reporting on time and make corrections when needed.
  • Assist in overall personnel supervision. Mediate problems, create and present training programs, and effectively communicate and enforce company rules and regulations.
  • Support upper management with staff performance evaluations, personnel issues, customer complaints and participation in termination proceedings as needed.
  • Successfully interfaces with the upper management to report operational statistics, personal issues, sales and service performance.

Requirements

  • High School Degree or Equivalent. 
  • Minimum of 2 years experience in a Spa environment and previous supervisor and training experience required.
  • Must possess knowledge of the hospitality industry and have sound administrative skills.
  • Strong Guest Service Skills
  • Ability to work on PMS/POS software.
  • Ability to communicate satisfactorily with guests, management, and co-workers.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills
  • Ability to supervise situations and accomplish goals on a timely basis.
  • Experience with Opera/Spa Booker/Digital Dining a plus
  • Must have availability to work on Saturdays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersAt A Glance

Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa.

Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.

Our guests enjoy beautiful hilltop views and creative cuisine in our distinctive Horizons Restaurant and Lounge, where our passionate culinary team offers imaginative dining in a relaxed atmosphere. This Rochester Restaurant and Horizons Lounge is the place to gather with friends, and on weekends. Horizons Lounge offers live musical entertainment for your enjoyment.

Our 9-hole regulation golf course is only steps outside our door, while our full service Rochester Spa - Spa Elan, and our Rochester Health Club encourage health and wellness programs to benefit mind and body.

Whether you seek an inclusive conference site, a romantic getaway or an elegant place to celebrate that unforgettable occasion, explore our world at Woodcliff Hotel and Spa. It's the place to entertain in style, enjoy imaginative cuisine and participate in energized meetings.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:WoodclilffHotelSpa.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

Woodcliff Hotel & Spa

199 Woodcliff Drive
Fairport, NY 14450

(585) 381-4000

236 Room Hotel

www.woodcliffhotelspa.com

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Our Hotel

Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa.

Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.

Our guests enjoy beautiful hilltop views and creative cuisine in our distinctive Horizons Restaurant and Lounge, where our passionate culinary team offers imaginative dining in a relaxed atmosphere. This Rochester Restaurant and Horizons Lounge is the place to gather with friends, and on weekends. Horizons Lounge offers live musical entertainment for your enjoyment.

Our 9-hole regulation golf course is only steps outside our door, while our full service Rochester Spa - Spa Elan, and our Rochester Health Club encourage health and wellness programs to benefit mind and body.

Whether you seek an inclusive conference site, a romantic getaway or an elegant place to celebrate that unforgettable occasion, explore our world at Woodcliff Hotel and Spa. It's the place to entertain in style, enjoy imaginative cuisine and participate in energized meetings.