Search 9,137 current hospitality jobs

Front Desk Agent

Posted November 11, 2020

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale
Burr Ridge, IL
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale

15W90 North Frontage Road
Burr Ridge, IL 60527

(630) 323-7530

128 Room All Suite

www.marriott.com

Our Hotel

Whether a business trip or a weekend getaway, SpringHill Suites by Marriott® in Burr Ridge, promises a refreshingly unexpected stay we know you’ll appreciate. Indulge and unwind in our spacious suites designed with separate spaces to relax and get some work done. Then head to our lobby for a complimentary hot breakfast each morning or a beverage from our 24-hour Market. Our Market is stocked with just what you crave including tasty snacks, premium wines and local craft beer. And our delicious breakfast lets you indulge in healthy options like scrambled eggs, fresh spinach, whole strawberries and Greek yogurt or more decadent choices including freshly made waffles and flaky croissants.