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Bilingual Casino Host VIP Services

Posted November 19, 2020

Monarch Casino Resort Spa
Black Hawk, CO
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About This Job

Description

The Bilingual Casino Host is responsible for the following:

  • Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
  • Use effective and efficient customer service skills
  • Maintain player accounts with special attention to detail
  • Make prudent decisions, within department guidelines, regarding complimentaries
  • Handle room reservations for players in an appropriate and professional manner
  • Participate in property events and promotional activities
  • Apply effective telemarketing skills through use of the Contact Master.
  • Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
  • Attend Host staff meetings
  • Responsible for player progression by moving players through each tier
  • Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.    

Requirements

Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • 1 year of previous casino or hotel marketing experience
  • Must be fluently bilingual in Spanish or Vietnamese
  • Excellent verbal and written skills in English.
  • Proficiency in PC operations including Windows, Word, Excel, and Outlook.
  • Knowledge of the Advantage system and LMS preferred
  • Good organizational skills; able to handle many projects at one time
  • Ability to maintain composure under all circumstances.
  • Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
  • Strong interpersonal and telephone skills.
  • Physical ability to stand/walk for long periods of time.
  • Physical ability to move quickly throughout the property.
  • Ability to memorize data concerning various programs.
  • Ability to travel by Air/Auto/Train as business demands.
  • Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
  • Must possess sales personality, aptitude and focus.
  • Must be able and willing to work various days and shifts, and long hours as required.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.                                                            

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.

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About this Employer

Monarch Casino Resort Spa

488 Main Street
Black Hawk, CO 80422

(303) 582-1000

About Us

Monarch Casino Black Hawk features hot, new Exclusive Premiere slots, exciting tables games, a sensational nightly Whole Maine Lobster, Crab and USDA Prime Rib buffet and Black Hawk’s friendliest team. With over 600 slots, video poker and action-packed table games, Monarch Casino Black Hawk offers great gaming, great benefits and great rewards. We have two floors of great gaming action!

Monarch Casino Black Hawk is conveniently located 45 minutes west of Denver in the historical mining town of Black Hawk. It is the first casino you see when you arrive from Denver on Highway 119. Valet and covered self-parking are available for your convenience. Monarch Casino – bet on fun!

Monarch Casino is a Monarch Casino & Resort, Inc. property. Visit us at Atlantis Casino Resort Spa in Reno, NV for more exciting gaming and resort options.

Careers

Monarch Casino Resort Spa Black Hawk is an exciting place to work. We bring together positive career minded team members who create memorable experiences for our guests. We work hard, we work fast, and we lock arms and sprint together as one to be the best at what we do.

If you have an unwavering passion for service, are hungry for growth, and are always aiming to be better, consider building your career with Monarch Casino Resort Spa Black Hawk. Join our team and build a career that you can be proud of.