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Front Desk Agent

Posted December 26, 2020

The DoubleTree by Hilton Tampa Rocky Point Waterfront
Tampa, FL
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Looking for Front Desk Agents at our Newley Renovated Hotel!

About This Job

Job Summary

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.


  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Houskeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors.
  • Supply guests with directions and information regarding propety and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated casher and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus, OnQ Hilton experience preferred
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills a must
  • The gift of effectively communicating with others is very important in this role.


Our full time associates after completing 60 days of employment have the following benefits:


Benefits

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Travel Discounts
  • Direct Deposit


EOE: M/F/V/D

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About this Employer

The DoubleTree by Hilton Tampa Rocky Point Waterfront

3050 N. Rocky Point Dr. West
Tampa, FL 33607

(813) 888-8800

203 Room Hotel

doubletree3.hilton.com

The DoubleTree by Hilton Tampa Rocky Point Waterfront  is ideally located in Rocky Point with views of the bay. Close to beaches, shopping, dining and entertainment, now renovated with 291 rooms this Tampa Bay hotel offers a waterfront location near the Tampa Westshore area. Appreciate complimentary WiFi throughout the hotel. Use the complimentary shuttle to get to the Tampa International Airport. Visit nearby sports venues such as the Amalie Arena, Tropicana Field and Raymond James Stadium.