Job Summary

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Houskeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors.
• Supply guests with directions and information regarding propety and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated casher and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D equivalent
• Hotel experience is a plus, OnQ Hilton experience preferred
• English Language Proficiency
• An ability to problem solve
• Computer Skills a must
• The gift of effectively communicating with others is very important in this role.

Our full time associates after completing 60 days of employment have the following benefits:

Benefits

• Health, Dental & Vision Insurance
• Short term disability
• Long term disability
• Voluntary Term Life Insurance
• Flex Spending Accounts
• Travel Discounts
• Direct Deposit

EOE: M/F/V/D