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Safety & Security Officer

Posted December 21, 2020

Hard Rock Hotel San Diego
San Diego, CA
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About This Job

Job Summary

A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Heimlich maneuver Certified.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Heimlich maneuver Certified.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain radio contact with the Front Desk/Night Auditor at all times.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Check I.D. of visitors/employees as necessary.
  • Open secured areas for authorized personnel.
  • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
  • Check lights and door locks. Investigate auto accidents/theft.
  • Respond to complaints.
  • Assist guests to their rooms or help guests enter their rooms.
  • Conduct room theft investigations.
  • Assist during medical emergencies.
  • Investigate assault complaints.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Respond to employee altercations.
  • Assist with intoxicated guests.
  • Respond to security alarms.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Check safety hazards. Make rounds.
  • Administer First Aid/C.P.R as necessary.
  • Administer Heimlich maneuver to choking victims.
  • Complete Incident/Accident Reports in a clear and concise manner.
  • Answer phone and dispatch.
  • Work special functions as requested.
  • Receive deliveries.
  • Deliver requested items to guest rooms.
  • Make wake-up calls.
  • Pick up items left on property (during rounds).
  • Assist with van runs as requested.
  • Assist Front Desk with Express Check-outs and newspaper delivery.
  • Handle items for �_oLost and Found�__ according to the standards.
  • Attend meetings as required.
  • Other duties as required.
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About this Employer

Hard Rock Hotel San Diego

207 Fifth Avenue
San Diego, CA 92101

(619) 702-3000

420 Room Hotel

www.hardrockhotelsd.com

CENTER STAGE IN DOWNTOWN SAN DIEGO

There's something electric about being in the middle of it all. Hard Rock Hotel San Diego puts you in the limelight with chic accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter. Whether you're here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take you there.

But we're so much more than a typical hotel in San Diego. Our award-winning service and stunning event venues amp up any occasion, with group packages that make your attendees all VIPs. And you can live it up without ever leaving the hotel—try a jam session in your suite with our complimentary Sound of Your Stay® service, or mouthwatering sushi at world-famous Nobu, and rooftop cocktails at Float rooftop lounge or 207 bar. Indulge your body at our full-service Rock Spa, or free your mind with a stress-crushing workout in our 24-hour fitness center.

WHERE EVERY EMPLOYEE IS A ROCK STAR!

Come to Hard Rock Hotel San Diego for a career you'll love, with incredible employee benefits. Working with us is a total rock experience! If you're passionate about music, and even more passionate about VIP guest service, you belong on our team. This is no ordinary hotel, and we don't hire ordinary employees. Our staff is as excited about the Hard Rock Hotel experience as the guests, with a focus on attentive, detailed service. If you're ready for something extraordinary, check out our openings to see where Hard Rock Hotel San Diego can take you.