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Banquet Captain

Posted February 16, 2021

Cliff Castle Casino-Hotel
Camp Verde, AZ

About This Job


The purpose of this position is to manage, plan and direct the banquet operations, including service, and set-up of service. The position will report to the Banquet Chef and will partner closely with the Catering/Sales and culinary departments to ensure the banquet operations can meet the demands of the clients successfully.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Oversees all banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
  • Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
  • Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff. Provides leadership to the staff in the absence of the Banquet Chef.
  • Collaborate with Catering/Sales, Food & Beverage managers and the culinary team to ensure that quality service is provided for all meeting and banquet guests.
  • Manage the labor cost and quality control of banquet services.
  • Be an active liaison between the guests and other departments staff to ensure outstanding customer service while maintaining company procedures and complying with company policies.
  • Maintain all equipment and facilities in an organized, clean, safe environment.
  • Communicate any areas of need, problems, and concerns fromguest to Banquet Chef.
  • Perform monthly inventories and order supplies as needed incollaboration with the Chef.
  • Work closely with guest services and maintenance to scheduleand perform transportation of supplies and equipment as neededthroughout the property.
  • Complete administrative tasks as assigned by the Banquet Chef.

Mandatory Requirements

  • Minimum 2 years of experience in Banquets, Food & Beverage, Conference Services or related discipline is required.
  • Excellent written and oral communication skills required.
  • Positive interpersonal and customer service skills required.
  • Proficiency in the following software; MS Word, Excel.
  • Experience in a 4-diamond resort or higher preferred.
  • Ability to perform the physical requirements of the position.
  • Must have audio visual skills.
  • Must have employment eligibility in the U.S.
  • Ability to obtain a valid gaming license.
  • Must have CARE certification or be able to obtain within 30 days of hire.
  • Must have Title 4 certification or be able to obtain within 90 days of hire.
  • Must have Food Handlers certification or be able to obtain within 60 days of hire.
  • Must attend State, Federal, Tribal, Casino, and Department mandatory trainings and pass any applicable testing.

About this Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us


Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.



Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.