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Front Desk Agent

Posted November 24, 2020

Courtyard Louisville Northeast
Louisville, KY
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Courtyard Louisville Northeast

10200 Champion Farms Drive
Louisville, KY 40241

(502) 429-9293

114 Room Hotel

www.marriott.com

Our Hotel

Courtyard Louisville Northeast is just 20 minutes from Downtown Louisville, Churchill Downs, and the Louisville International Airport (SDF). Nearby offices include the Ford Kentucky Truck Plant, River Ridge Commerce Center, and East Point Business Center. To start the day off right, guests may enjoy a cooked-to-order breakfast & Starbucks® coffee from our Bistro. To help unwind for the day, the Bistro is open in the evenings serving a full dinner menu, wine, beer, and a wonderful selection of liquor. We have a fully stocked Market open 24 hours a day. We also invite our guests to use our modern lobby and business center 24/7. Complimentary amenities include WiFi, parking, swimming pool, and fitness center.