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Guest Service Representative

Posted October 26, 2020

Hampton Inn South Plainfield-Piscataway
South Plainfield, NJ
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Location: Hampton Inn by Hilton, South Plainfield NJ

About This Job

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. 

  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

 

High School diploma or equivalent is preferred.  Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

 

What we Offer:

 

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays 
  • Tuition Reimbursement 
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance 
  • Long-Term Disability Insurance 
  • Employee Assistance Program 
  • Hotel Discounts – for You, Your Friends and Family
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program
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About this Employer

Hampton Inn South Plainfield-Piscataway

205 New World Way
South Plainfield, NJ 07080

(908) 561-2600

107 Room Hotel

hamptoninn3.hilton.com

At A Glance

We have been awarded Trip Advisor's Certificate of Excellence every year since 2012 including 2016.

Unwind after a busy day in a spacious guest room on a clean and fresh Hampton bed®. Surf the web with free high-speed internet access and enjoy great amenities like a mini-fridge in every room. For extra space, chose an upgrade and relax in a soothing whirlpool bath. Enjoy great value during your stay in New Jersey with unexpected delights such as our flexible meeting facility, 24-hour business center, outdoor pool and fitness center. Every guest can enjoy Hampton’s free hot breakfast, served daily.

Experience some of the town’s history or visit Rutgers University, located two miles from our South Plainfield, NJ hotel. Attend a convention at Garden State Exhibit Center or NJ Convention & Expo Center less than 8 miles away in central New Jersey. Drive just 20 miles from this Hampton Inn hotel in South Plainfield and you can catch your flight at the Newark Liberty International Airport. If shopping is on your agenda, we’re within walking distance to the Middlesex Mall and just a short drive to Jersey Gardens, New Jersey's largest outlet mall.