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Front Desk Clerk Part-Time

Posted December 29, 2020

Residence Inn Boston Westford
Westford, MA
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About This Job

Overview

Great benefits, great company and a great team await.   We're hiring now for Front Desk!

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be flexible to work weekday and weekend shifts.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Residence Inn Boston Westford

7 Lan Drive
Westford, MA 01886

(978) 392-1407

108 Room Extended Stay

www.marriott.com

We are the leading extended stay hotel 

If you are looking for an extended-stay hotel, you will love the Residence Inn Westford. Our all-suite hotel combines the comforts of home with a passion for making every guest feel welcome. We’re ideally located two minutes from Nashoba Valley Ski Area, Kimball Farm, Gibbet Hill, Groton, & Lowell are all just ten minutes away, 35 miles to downtown Boston. Start each day with a complimentary full hot breakfast buffet. Enjoy separate living & sleeping areas with plenty of space for relaxing, entertaining, or business. Get productive with complimentary wireless Internet access & a large desk. Make yourself at home in front of a 37" flat-screen TV. Cook a meal in the full kitchen, featuring a stove, refrigerator, microwave, dishwasher, and more. Relax in our pool or on the patio near our Sport Court. Join us on Mon, Tues, & Wed for the Perfect MIX: sampling of local restaurants fair or weekly BBQ. Few Westford hotels can make you feel more at home.