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Room Service Supervisor

Posted December 29, 2020

L'Auberge de Sedona
Sedona, AZ
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About This Job

Job Summary

The Room Service supervisor is responsible for ensuring a high-quality food product while at the same time developing his/her staff and driving a positive work environment. In addition this position is charged with consistently improving guest and employee satisfaction and maximizing revenues.

Responsibilities

QUALIFICATIONS:

  • Minimum of 2 years of supervisory experience in a room service operation or other F & B outlet
  • Experience in a hotel of similar size and quality preferred
  • Background in hotels and/or other large venues a plus
  • Ability to listen effectively in order to understand and clarify the concerns and issues raised by associates and/or guests
  • Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
  • Scheduling experience
  • Ability to create an enjoyable work environment including mentoring multi-tasking strong motivational skills
  • Multiple language abilities preferred fluency in English is required and Spanish is desired
  • Must have a valid Certified Food Handlers Card and Tips certification or be capable of obtaining one

JOB RESPONSIBILITIES:

  • Overseeing day-to-day operations of the Guest Room Dining Minibar and Snack Bar Departments
  • Supervising the production of all food items to ensure that all orders are prepared cooked and presented according to standard
  • Ensuring the quality of food items
  • Supervising and directing the prompt efficient and friendly serving of all food and beverage
  • Ensuring all opening closing and running side work is completed on a daily basis
  • Communicating effectively giving direction support and timely feedback
  • Ensuring employees follow safety sanitation and security procedures
  • Creating weekly schedules
  • Approving and submitting payroll
  • Working quickly and independently to resolve operational issues when necessary ensuring proper follow through with appropriate Supervisor(s)
  • Training and developing team members
  • Developing and maintaining positive relationships with associates guests and vendors
  • Assisting team where necessary to ensure optimum service to guests
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About this Employer

L'Auberge de Sedona

301 L'Auberge Lane
PO Box B
Sedona, AZ 86336

(855) 905-5745

62 Room Resort

www.lauberge.com

Our Resort

L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.