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Front Desk Clerk

Posted December 29, 2020

Hampton Inn & Suites Westford-Chelmsford
Westford, MA
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About This Job

Overview

Great benefits, great company and a great team await.   We're hiring now for Front Desk!

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Hampton Inn & Suites Westford-Chelmsford

9 Nixon Road
Westford, MA 01886

(978) 392-1555

110 Room Hotel

hamptoninn3.hilton.com

A business park near a vacation playground

Stay at Hampton Inn & Suites Westford-Chelmsford hotel, located in Westford Technology Park in Westford, Massachusetts. Just off Interstate 495, our four-story hotel is within eight miles of nearly 30 businesses, including IBM, Juniper Networks and Tyco. Discover area attractions only two miles from our hotel, such as snow skiing at Nashoba Ski Valley in the winter or a live concert in the summer. Relish ice cream from family-friendly Kimball Farm or dine at the British Beer Company, Evviva Cucina, Burtons Grill and Rangoli Grill.

Read the morning newspaper while savoring Hampton’s free hot breakfast in our dining room. Even if you're in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. Shoot hoops on the hotel’s basketball court, plunge into the refreshing pool or re-energize with a workout in the modern fitness center.

This Westford hotel offers a versatile function room ideal for meeting with executives and colleagues. Host a meeting or event for up to 50 guests and relax while the expert event staff takes care of the details.

Relax and unwind in an inviting guest room with a clean and fresh Hampton bed®. Each room is equipped with a 25-inch flat screen TV, lap desk and free WiFi. Upgrade to a suite with a separate living area and enjoy a choice of home comforts including a mini-refrigerator, microwave and sofa bed.