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Front Desk attendant

Posted January 3, 2021

Best Western Mason Inn
Mason, OH
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Working with Bestwestern mason inn is very secure place. If you like to be safe and clean environment, this is the place you will like to work. We treat our staff just the way our guest like to be treated.

About This Job

ABOUT THIS JOB

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


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About this Employer

Best Western Mason Inn

9665 S Mason Montgomery Road
Mason, OH 45040

(513) 336-7911

92 Room Hotel

www.bestwestern.com

A luxurious hot tub and indoor heated swimming pool provide perfect options for R&R at this Mason hotel where hospitality is an art.

At the Best Western Mason Inn, guests are treated like VIP’s starting with the impressive, free hot breakfast buffet. Start each morning indulging in your favorites like hot waffles or pancakes, a selection of breakfast cereals and fresh fruits and pastries perfectly complimented with Arabica coffee. Hotels in Mason are known for providing excellent customer service, but nothing compares to the brand of Best Western.

Looking to stay close to Kings® Island? Mason, OH hotels are conveniently close to the area's top attractions including The Beach Waterpark. Schappacher Farms is a charming must-see any time of year, whether it's for harvest season in the autumn or berry picking in the spring and summer. For those who want a little more excitement, the nearby Regal Deerfield Towne Center Stadium regularly hosts events from sporting tournaments to concerts.

Business travelers depend on our Mason hotel for easy commutes and the kind of quiet and space necessary to work while traveling. Close to Siemens and the headquarters of Proctor & Gamble, traveling on business has never been easier. Enjoy easy access to WellPoint and Cintas®, just a few minutes from the property. The Cincinnati Children's Hospital is also in the area and our hotel is a favorite for extended stays whether you're a healthcare professional, patient or visiting a loved one. There are many conferences happening close to the hotel too, which is why we specialize in blocked rooms and group rates. Hotel requires $100 refundable deposit at check-in.

Staying at this Mason hotel is like staying with family. A warm welcome, comfortable room and all the amenities of home wait. Make your next stay the best one yet.