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Front Office Manager

Posted November 5, 2020

Chicago Marriott Midway
Chicago, IL
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About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Chicago Marriott Midway

6520 South Cicero Avenue
Chicago, IL 60638

(708) 594-5500

200 Room Hotel

www.marriott.com

Our Hotel

Just two blocks from Chicago Midway International Airport (MDW), our premier hotel takes the stress out of any journey by offering on-site parking and free shuttle service to the Midway terminal and the Orange line El train. Guests can easily travel to Downtown Chicago from the El train to visit top sites including Navy Pier, Millennium Park and McCormick Place. Following an adventure-filled day, guests can make themselves at home in our stylish hotel rooms and suites, featuring contemporary decor, large work desks, luxurious bedding, flat-panel TVs and Wi-Fi access. When it's time to refuel, we'll offer a cocktail and bite to eat at Dempsey's, and coffee drinks at Starbucks, both located right on site. Guests can stay active when they break a sweat in our fitness center, then cool down with a refreshing dip any day of the year in our indoor pool.