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Catering Specialist

Posted January 4, 2021

Joella's Hot Chicken - Indianapolis 96th Street
Indianapolis, IN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Sets example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers and observance of sales office standards
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
  • Establish and maintain existing business clientele relationships prior to, during and post events ensuring service exceeds expectations and encouraging repeat business
  • Manage catering accounts to maximize revenue and profitability while achieving customer expectations
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone and in person interactions
  • Develop and implement catering promotions to generate business
  • Perform any other job-related duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of 1 year in restaurant Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Ability to make recommendations and set strategy based on trends and historical data
  • Negotiating Skills
  • Strong interpersonal skills
  • Must have flexible work hours that may include evenings, weekends, and holidays
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About this Employer

Joella's Hot Chicken - Indianapolis 96th Street

4715 East 96th Street
Indianapolis, IN 46240

(317) 663-8880

Restaurant

joellas.com

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The bird that bites back

Joella’s is a casual dining restaurant that brings the heat. Known for its signature “Hot Chicken”, southern charm and eclectic design elements, Joella’s creates a vibe that is social and upbeat. Set in a family friendly environment, our philosophy is simple - intensely flavored, high quality, excellent service.There is a reason that at Joella’s, the bird bites back. The kitchen creates a variety of scratch made spices levels daily using high quality ingredients that keep folks coming back. Ranging from Southern to Ella’s Fave, even Fire-in da-Hole for the more daring, Joella’s Hot Chicken is a burst of flavor with every bite. A hot chicken service would not be complete without Banana Puddin’, so we serve up the best around.