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Banquet Manager

Posted July 10, 2021

Hilton Zhuzhou
Zhuzhou, China
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About This Job

Description

A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.



What will I be doing?

As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage all Banquets/Events
  • Maintain exceptional levels of customer service
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Propose ideas to build the range and quality of Conference and Banqueting operations
  • Optimise sales and contain costs, identifying any areas for action
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels meet business demands
  • Ensure training is carried out on an ongoing basis
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation

Requirements

What are we looking for?

A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strong knowledge of hotel/leisure/service sector
  • Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to create a winning team
  • Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree or diploma in Hotel Management or equivalent
  • Passion for delivering exceptional levels of guest service


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Hilton Zhuzhou

8 Yanjiang Road
Zhuzhou, 412000
China

+86-731-28629999

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Description

Hilton Worldwide, a subsidiary of the Blackstone Group (NYSE: BX), has announced entering into a management agreement with Zhuzhou Dahan Real Estate Development Co, Ltd, for a new Hilton hotel in Zhuzhou, China. 

Martin Rinck, the company area president for Asia Pacific, said, 'Last year, we opened six new hotels in China and opened hotels in Beijing, Shanghai, Wuxi and Hainan, greatly enhancing the presence of our four brands in the country. An important transportation hub and one of Hunan's key economic development cities; Zhuzhou has been attracting an increasing number of international and domestic travellers. Given its strategic location, we believe that Hilton Zhuzhou will be popular with both leisure and business customers.