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Front Desk Supervisor

Posted November 12, 2020

Fairfield Inn Boston Woburn/Burlington
Woburn, MA
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Fairfield Inn Boston Woburn/Burlington

285 Mishawum Road
Woburn, MA 01801

(781) 938-7575

129 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn Boston Woburn/Burlington is accessible to: Raytheon, Trade Center Executive Office Suites, Paychex, L-3 Communications and Cummings Properties LLC to name a few. We are located at the intersections of I-93 and I-95/Route 128 allowing for easy access to all points in MA & NH. Getting to Boston, Burlington, Lexington, Wilmington and Salem NH is easy and convenient. The hotel has ample free parking, free WIFI and is located diagonally across from the Woburn Mall allowing for dining and shopping. During regular business hours the hotel shuttle will take guests anywhere within a five mile radius and also extends travel to the Burlington Mall and Lahey Clinic. Guests receive special complimentary privileges at Today’s Fitness Center. We also offer complimentary deluxe hot and cold breakfast buffet and 24 hour coffee service.