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Room Attendant

Posted November 12, 2020

TownePlace Suites Memphis Olive Branch
Olive Branch, MS
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A professional with excellent customer service skills and love to smile!

About This Job

The ideal candidate for this position

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.


What you will be doing

ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

Enters and prepares the room for cleaning.

Dusts the room and furniture.

Replenishes guestroom and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuums and racks the carpet.

Checks and secures the rooms.

Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests e.g. iron and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bedroom/floor corridor.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Empty trash containers and ashtrays.

Remove all dirty terry and replace with the clean par to the designated layout.

Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

Replace facial, toilet tissue and bathroom amenities in correct amount and location.

Inspect condition of bathrobes and replace soiled/damaged ones.

Remove dirty bed linen and make up bed with clean linen.

Replace laundry bags and slips.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

Dust and polish all furniture.

Realign furniture to the floor plan.

Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorize to enter in guestrooms for cleaning and providing turn-down services as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

Update status of rooms cleaned on assignment sheet.

Return and restock cart at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.

A minimum of 1 year consistent room attendant experience. 

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About this Employer

TownePlace Suites Memphis Olive Branch

7840 Craft-Goodman Frontage Road
Olive Branch, MS 38654

(662) 772-7102

95 Room Extended Stay

www.marriott.com

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TownePlace Suites by Marriott Memphis-Olive Branch

Feel settled in when you are on the road with this brand-new TownePlace Suites by Marriott. Our roomy suites with full kitchens and free Wi-fi are ideal for business or leisure travel. You will feel in charge with our extended stay amenities like our daily complimentary hot breakfast, outdoor swimming pool or the ultimate Weber grilling experience. When you are ready to venture out hop on U.S. highway 78 to explore downtown Memphis, Graceland, The National Civil Rights Museum, or the Memphis Zoo to name just a few. If work brings you to the area; you will find this location 20 minutes from Memphis International airport, less than 10 minutes to the area's growing distribution hub where you will find William Sonoma,View, AmericsourceBergen, BNSF railroad, Cardinal Health, FedEx and many more. Whether you're staying with us for the night, weekend or longer TownePlace Suite by Marriott Memphis-Olive Branch has everything you need to live life uninterrupted.