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Guest Service Agent

Posted November 12, 2020

TownePlace Suites Memphis Olive Branch
Olive Branch, MS
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Smile, It is always a great day at the TownePlace Suites in Olive Branch, MS! Looking for serious individuals that are ready to work and meet the above job description!

About This Job

The ideal candidate for this position


Serious about learning the industry and understanding the Marriott Brand!  Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator,  and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 


QUALIFICATIONS:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.


What you will be doing


RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Marriott Brand and Fusion Hospitality standards as required by scheduling which will vary according to the needs of the hotel
  • Comply at all times with Marriott Brand and fusion Hospitality  standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Marriott Brand and Fusion Hospitality  standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Marriott Brand and Fusion Hospitality  performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquires from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Follow all Marriott Brand and Fusion Hospitality credit policies.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Marriott Brand and Fusion Hospitality  policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management

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Assigned To

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Sharon Hayes

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About this Employer

TownePlace Suites Memphis Olive Branch

7840 Craft-Goodman Frontage Road
Olive Branch, MS 38654

(662) 772-7102

95 Room Extended Stay

www.marriott.com

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TownePlace Suites by Marriott Memphis-Olive Branch

Feel settled in when you are on the road with this brand-new TownePlace Suites by Marriott. Our roomy suites with full kitchens and free Wi-fi are ideal for business or leisure travel. You will feel in charge with our extended stay amenities like our daily complimentary hot breakfast, outdoor swimming pool or the ultimate Weber grilling experience. When you are ready to venture out hop on U.S. highway 78 to explore downtown Memphis, Graceland, The National Civil Rights Museum, or the Memphis Zoo to name just a few. If work brings you to the area; you will find this location 20 minutes from Memphis International airport, less than 10 minutes to the area's growing distribution hub where you will find William Sonoma,View, AmericsourceBergen, BNSF railroad, Cardinal Health, FedEx and many more. Whether you're staying with us for the night, weekend or longer TownePlace Suite by Marriott Memphis-Olive Branch has everything you need to live life uninterrupted.