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Cage Shift Supervisor

Posted January 11, 2021

Agua Caliente Casino Resort Spa
Rancho Mirage, CA

About This Job


Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner. ESSENTIAL DUTIES and RESPONSIBILITIES(other duties may be assigned)

  •  Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  •  Maintain security and accountability of company funds located in cages during designated shift.
  •  Must be able to work in a window when necessary.
  •  Supervise cage cashiers. Provide orderly and positive working environment.
  •  Prepare staffing schedules. Approve days off, vacations, personal days and follow up with paperwork.
  •  Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
  •  Handle customers complaints and inquiries.
  •  May review Cash Operations Surveillance Tape.
  •  Monitors staff performance; ensuring adherence to casino policies and procedures.
  •  Provide excellent guest service.


  • Directly supervises Main Bank and Cage Cashiers and Coin Verifiers.
  • Is responsible for the overall direction, coordination, and evaluation of this unit.
  • Prepares monthly variation and activity report for Cash Operations Manager. Interface and provides Cashiers with ongoing training and information.
  • Prepares evaluation of Cashiers when due.
  • Other related duties as assigned by Cage and Credit Manager or Assistant Manager.



  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or GED, and at least 2 years related experience and/or training; or equivalent combination of education and experience in high volume cash operations.
  • Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public.
  • Must be able to communicate in English.
  • Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.


  • To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1  mile, climbing stairs and sitting at a desk/work station for the duration of the shift.
  • Must be able to work in a smoke filled environment.
  • Typically the individual will be housed in an office environment.
  • The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
  • Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Additional Information

Salary: $20.25

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Agua Caliente Casino Resort Spa

32250 Bob Hope Dr
Rancho Mirage, CA 92270

(888) 999-1995

364 Room Resort

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.