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Compliance Risk Specialist

Posted January 13, 2021

Live! Casino & Hotel Philadelphia
Philadelphia, PA

About This Job


Function (Scope and Main Purpose of Job)

The Risk and Compliance Specialist is responsible for the administration of the Workers’ Compensation Program and for providing support on general liability and property claims.  This includes investigating and coordinating the processing of employee and patron claims, providing guidance and instructions to management and employees on the claims process,  interacting with claimants, and work with defense counsel to defend against claims.   Additionally, the Risk and Compliance Specialist will assist management in maintaining compliance with all state and federal OSHA and gaming regulations.

*Pendign PGCB approval*

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Process claim forms, respond to inquiries, track claims, facilitate light duty, and return-to-work program, maintain case files, and prepare data analysis.
  • Ensure claims are properly investigated, documented and claims coding is correct.
  • Respond to inquiries from Live! Casino and Hotel staff regarding return-to-work status, work restrictions and medical documentation.
  • Timely communicate with injured employees, supervisors, insurance carriers and attorneys
  • Assist in the investigation of and processing of all general liability and property claims.
  • Prepare and maintain case files.
  • Facilitate and participate in the implementation of safety programs to ensure the safety and security of guests and team members.
  • Assist in the implementation of internal controls and standard operating procedures to maintain compliance with local, state and federal laws.
  • Develop and maintain accurate database of claims.
  • Other duties as assigned.


Job Requirements (skills, knowledge, and abilities) 

  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures.
  • Ability to maintain mental concentration for significant periods of time.
  • Ability to perform assigned duties in an interruptive office.
  • Ability to maintain high level of confidentiality
  • Ability to continuously demonstrate excellent communications skills, both written and oral

Educational Requirements

  • Two (2) to four (4) years of experience working with workers’ compensation, general liability or property damage claims
  • Experience in a legal, compliance, regulatory or audit position a plus
  • Proficient with Microsoft Office Suite
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends and holidays.
  • Ability to work extended hours across all shifts in a 24/7 work environment.
  • Ability to be exposed to alcohol, smoke, bright lights, and noise.
  • Ability to walk up and down 31 stairs to the Casino floor.

Working Conditions

  • 24/7 high energy casino with over 200,000 sq. ft of gaming and entertainment space and approximately 2000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Live! Casino & Hotel Philadelphia

900 Packer Avenue
Philadelphia, PA 19148

Live! Casino & Hotel Philadelphia will be a $700 million world-class hotel, gaming, dining and entertainment destination featuring 2,200 slot machines and 150+ live action table games, an upscale 200+ room hotel, a new 2,700-space parking garage, locally and nationally-recognized restaurants and live entertainment venues.

The project will be conveniently located in the heart of the Stadium District in South Philadelphia, PA, immediately proximate to Xfinity Live!, The Cordish Companies’ premier dining & entertainment district. The project will create the first comprehensive gaming, resort, entertainment and sports destination in the United States, making it a true regional destination.

Pending Pennsylvania Gaming Control Board final approval.